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Last Friday I got a box in the mail, opened it and discovered that it was a new cruise control for my RT. So Saturday morning I opened it up, read the instruction and began removing the plastic.
After installing the cables to the throttle plates I discovered that sometimes one or both chains would hang up on the throttle stop plate leaving one or both throttle bodies 1/4 or more open.
The instruction suggested that the mounting brackets may need "adjusting" to prevent hanging the throttle open. While making an "adjustment" a welded nut on the bracket popped off.
That was it, I was not going to have something as dangerous as this product was and poor quality on my bike. I removed everything, boxed it back up and emailed the dealership (BMW) that it was very dangerous and poorly constructed product.
So, today I shipped it out and now we will see if they honor their 7 day 100% satisfied return policy.
Stay away from Riders Resource LLC Cruise Control units.
www.ridersresourcellc.com is no longer a working site.
I will follow up on the grade for the dealership on their customer service and return policy.
12/10/06 Update:
They acknowledged that they received the unit on the 29th. The person I was dealing with stated that he had no idea that the product was that poor quality and stated that he would give me a refund and again requested my CC number which I did to credit my account.
I have followed up with 3 different phone calls, each time having to leave a message with the person I have been dealing with in this issue, no calls have been returned.
As of this date I have only received a promise to refund the cost of the unit. I emailed my contact yesterday that I wanted this refund by the 13th. or I would go to his supervisor and or the management of the business.
This is a BMW dealership and the customer grade if falling fast.
After installing the cables to the throttle plates I discovered that sometimes one or both chains would hang up on the throttle stop plate leaving one or both throttle bodies 1/4 or more open.
The instruction suggested that the mounting brackets may need "adjusting" to prevent hanging the throttle open. While making an "adjustment" a welded nut on the bracket popped off. That was it, I was not going to have something as dangerous as this product was and poor quality on my bike. I removed everything, boxed it back up and emailed the dealership (BMW) that it was very dangerous and poorly constructed product.
So, today I shipped it out and now we will see if they honor their 7 day 100% satisfied return policy.
Stay away from Riders Resource LLC Cruise Control units.
www.ridersresourcellc.com is no longer a working site.
I will follow up on the grade for the dealership on their customer service and return policy.
12/10/06 Update:
They acknowledged that they received the unit on the 29th. The person I was dealing with stated that he had no idea that the product was that poor quality and stated that he would give me a refund and again requested my CC number which I did to credit my account.
I have followed up with 3 different phone calls, each time having to leave a message with the person I have been dealing with in this issue, no calls have been returned.
As of this date I have only received a promise to refund the cost of the unit. I emailed my contact yesterday that I wanted this refund by the 13th. or I would go to his supervisor and or the management of the business.
This is a BMW dealership and the customer grade if falling fast.
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