Rocket_Cowboy
05-24-2007, 08:06 PM
I know this isn't a local review, or one that's very relevant to alot of folks, but these guys do deserve some good props for the service I got from them this week.
For those who don't know, I've been on an extended road trip for the past week ... still with four days to go. Two days to get to Torrey UT from Dallas (roughly 1300 miles), spend a day out there taking in the gorgeous mountain roads, then the fourth day going from Torrey to San Jose CA (roughly another 860 miles). Just before leaving Torrey, I noticed that my tires were spent ... into the wear bars spent, but I still had 850 miles to go to get to San Jose, and then another 2200 miles to get back home.
Rode into SJC Sunday night, getting in around 9pm. SJC BMW is closed Sunday/Monday, so I had to wait until Tuesday to give them a buzz. Called Tuesday morning at 9am (immediately when they opened) and talked to Dan in service. Explained my problem, and Dan says "no problem, we're booked up but since you're traveling we'll work you in ... come on down, see you in a few." Sweet. I jump on the bike and make the run down there. The lifts are packed when I get there, Dan's busy with a customer, but Pete (service writer) steps in to take care of me. Explain the problem again ... "no problem, we'll hook you up". In the time it took for him to come get my VIN and mileage, they've already got a lift cleared making room for my bike. A quick search of the BMW service bulletin database brings up a problem ... there was a recall on select RTs, GSs, and one other model .. for faulty clutch components. My quick tire change just turned into a labor intensive recall action. A quick call back home to my normal shop, and everyone agrees that the recall is severe enough that it's better off not to risk it, and SJC will fit it in. Since it's going to take a good day to knock it out, SJC BMW hooks me up with a service loaner free of charge so I could make it to my appointments while I'm here in SJC.
As they worked on the bike, they were the most communicative service shop I've dealt with. Calling every few hours to let me know progress, and issues they encountered (they didn't expect the amount of wiring I had done in the tail for my autocom and powered accessories, that slowed them down some), and estimated completion time.
The bike finally got wrapped up Wednesday afternoon, and after two more calls to update me on status Pete calls to let me know the bike's done. Because of the time of day, I couldn't get out there before they closed, but picking it up Thursday morning was no problem.
Got out there this morning at 10am, the bike was exactly as expected ... new shoes mounted up, clutch, transmission, and tail section put back together ... all very professional. Because I was traveling from out of state and stuck in the area with dead tires, they worked me in and had my bike take up one of their lifts for two days straight, and they gave me one of their bikes to ride so that I wouldn't be inconvenienced. That kind of service is top notch in my book.
Now ... if anyone knows how to get the 12-16K miles out of a set of tires like I was accustomed to getting on my ST1300 ... please let me know. These tires were spent at about 8K miles ... half the service life I was expecting.
Thank you SJC BMW!
For those who don't know, I've been on an extended road trip for the past week ... still with four days to go. Two days to get to Torrey UT from Dallas (roughly 1300 miles), spend a day out there taking in the gorgeous mountain roads, then the fourth day going from Torrey to San Jose CA (roughly another 860 miles). Just before leaving Torrey, I noticed that my tires were spent ... into the wear bars spent, but I still had 850 miles to go to get to San Jose, and then another 2200 miles to get back home.
Rode into SJC Sunday night, getting in around 9pm. SJC BMW is closed Sunday/Monday, so I had to wait until Tuesday to give them a buzz. Called Tuesday morning at 9am (immediately when they opened) and talked to Dan in service. Explained my problem, and Dan says "no problem, we're booked up but since you're traveling we'll work you in ... come on down, see you in a few." Sweet. I jump on the bike and make the run down there. The lifts are packed when I get there, Dan's busy with a customer, but Pete (service writer) steps in to take care of me. Explain the problem again ... "no problem, we'll hook you up". In the time it took for him to come get my VIN and mileage, they've already got a lift cleared making room for my bike. A quick search of the BMW service bulletin database brings up a problem ... there was a recall on select RTs, GSs, and one other model .. for faulty clutch components. My quick tire change just turned into a labor intensive recall action. A quick call back home to my normal shop, and everyone agrees that the recall is severe enough that it's better off not to risk it, and SJC will fit it in. Since it's going to take a good day to knock it out, SJC BMW hooks me up with a service loaner free of charge so I could make it to my appointments while I'm here in SJC.
As they worked on the bike, they were the most communicative service shop I've dealt with. Calling every few hours to let me know progress, and issues they encountered (they didn't expect the amount of wiring I had done in the tail for my autocom and powered accessories, that slowed them down some), and estimated completion time.
The bike finally got wrapped up Wednesday afternoon, and after two more calls to update me on status Pete calls to let me know the bike's done. Because of the time of day, I couldn't get out there before they closed, but picking it up Thursday morning was no problem.
Got out there this morning at 10am, the bike was exactly as expected ... new shoes mounted up, clutch, transmission, and tail section put back together ... all very professional. Because I was traveling from out of state and stuck in the area with dead tires, they worked me in and had my bike take up one of their lifts for two days straight, and they gave me one of their bikes to ride so that I wouldn't be inconvenienced. That kind of service is top notch in my book.
Now ... if anyone knows how to get the 12-16K miles out of a set of tires like I was accustomed to getting on my ST1300 ... please let me know. These tires were spent at about 8K miles ... half the service life I was expecting.
Thank you SJC BMW!