BMW in the Woodlands (merged)

[treysmagna]

For those who care I let BMW of North Houston work on my 91 R100GS. I really thought that I was going to be happy with them back in April. I had a transmission seal leak and needed it fixed while I was gone to West Virginia on a trip. They even came to my house and picked the bike up! I was told the cost would be about 700 dollars which I thought was a little high, but I needed it done and I was going to be gone. Did I mention that they picked the bike up April 25? Well, finally July 8 I get a call that it is ready! I can't tell you how many times I called only to be told that they were waiting on a special tool or had the wrong part. I picked the bike up July 11 and the charged me 1478 dollars. They said I had to have a new drive shaft too! The **** bike only has 8K miles on it. I would think that a dealer would be able to work on a bike even if it is 15 years old. I love the bike and hope I did right by buying it, but so far my dealings with BMW have been less than acceptable. Is this the norm? Is there a better dealer in the Houston area to deal with? :giveup:

[Texas T]

I love the bike and hope I did right by buying it, but so far my dealings with BMW have been less than acceptable. Is this the norm? Is there a better dealer in the Houston area to deal with? :giveup: That's a sore subject on this forum. A number of members have had less than stellar interactions with that dealer. I've heard lots of good stuff about Wild West over in Katy.

[Tourmeister]

I have had good experiences with Wild West in Katy. I have had uh... well... not so good experiences at BMW North Houston and Gulf Coast Cycles (British USA) in Pasadena. I know there are some BMW riders in Texas that will only use Lone Star in Austin regardless of where they live.

[whatinvoice]

Wild West has not been in business as long as they have by doing bad work. They're good folks.

[NX2000]

I've been to Wild West for my Kawasaki Concours and the KZ1000P my last employer owned. I've been happy with thier service, although I admit I havne't had anything major done there.

[mlinkibikr]

I've used BMW North Houston exclusively and they've treated me well. The bike pickup service is huge for me. I always give them a clean bike to work on and have been very clear about my expectations (take your time, do it right, I'm not in a hurry, if you see something that looks marginal fix it and call me as you can). I think that customer service is a two way street and so far I haven't been proven wrong.

Having said that i am getting more familiar with how the BMW is set up so I can take care of more routine maintenance - I'm too used to Hondas and Yamahas and am not fluent in German yet ..!

Dave.

[Tourmeister]

Dave, your experience is why I tell people to go see for themselves. For every person that has a horror story at a dealership, you can always find someone that loves the place :shrug:

[treysmagna]

Well, I expected the same kind of service you experienced and didnt get it. Actually, far from it. Today I was out looking at the bike before I headed to work and found the ring clamps for the gas line loose and pushed up by the gas tank. I didn't notice this when I picked it up, but it had to have been that way. I am not saying that they didnt fix the bike or that the work they did was deficient in any way, only that they kept my bike for over two months and charged me twice what I expected to pay. They did have to put a new drive shaft in it, but I dont see how the drive shaft could be bad with less than 10K miles on it. They did pick the bike up at my house and that saved me time and a headache. If they would have dropped it back off at the house that would have been even better. I guess I just expect too much. I will be learning how to work on this thing myself. I have been doing so on my Harleys for a while now and can fix just about anything that breaks on either of them. Guess the transmission is about the only thing I wont tear apart. Such is life, live and learn

[kadams]

I was happy to see a BMW dealership close to where I live (Huntsville) instead of taking my F650 to Austin for service and last year I took it in for a yearly service and they did more work than what it needed with only 4,500 miles on it and I had to drop @ $700 when I was expecting it to be @ $200 as it had been in Austin. Their reason was that it is what they consider an annual service that I had asked for. The big $ item was the valves that I believe without having to dig out my manual is 6 to 8 thousand miles & not 4.5. To me they seem like the Harley shop down the road, most of their customers are probably wealthy and don’t mind dropping $1000 here and there. In my case I ride almost every day to work and use my truck on the weekends for odd jobs to help pay for my toys and dropping $700 dollars when I wasn’t expecting it was a shock and I am contemplating on going back or not for the oil and break fluid change that is needed now. Also, unlike Austin they did not give me a general inspection of my bike (Brakes pads 70%, lights all working, etc.) Although, I will probably try one more time (convenience) and if I am still dissatisfied I will go back to Austin and on my next bike find on with a dealership a little closer even though I am liking the looks of the new F800 ST.

[mlinkibikr]

If I owned a dealership / service shop I would definitely be reading all of the local forums to take note of what people are saying. I can't imagine why any dealership that was looking for long term survival would not operate on the basis of complete transparency. Take Treysmagna's driveshaft for example - it would have been a simple thing to call and advise the customer in detail what the service tech found, why a replacement was recommended, and get an authorization to proceed. If they find a ruined driveshaft then they should invite you down to inspect it and see what the tech is talking about.

As to routine service work, the "annual" BMW service is so expensive that the service manager should be very clear about what the cost is going to be and get that acknowledgement up front - just like Toyota does when you go to them. You don't ever hear about Toyota taking your car in for an oil change and then being surprised by the cost of a radiator flush for example. Yes, it is noted in the manual, yes the BMW specific forums have all the details of costs etc but this is no excuse for any dealership to overlook the important step of providing a quote and getting authorization to proceed before undertaking work.

Note to all service managers in all shops - We're motorcyclists, we want to understand what our bikes need, we want to be treated as fellow enthusiasts and not simply profit centers. We're not all the same, some of us can't afford to replace every questionable item every time, others of us want 100% reliability and will want to change out that part. We'll spend a lot more money with you over the long run if you treat us accordingly. You won't make us happy every time, but if you keep trying we will forgive you. You won't make a lot of money with every visit, but if you can treat us fairly we'll feel better about spending the big bucks when it is needed to keep us safe on the roads. And we'll keep coming back so that in time you'll have a nice steady revenue stream and you can sleep better at nights.

Dave.

[Tourmeister]

+1 :clap:

[treysmagna]

Update: had more problems with the bike. Called Wild West and talked to them and scheduled a time when I could take the bike in and wait. Well, they fixed it and for a fair price. I would recommend them any day. But, I got rid of the BMW and really dont see myself ever owning another after all of this. I have a DR to ride now along with my two Harleys and I can work on it. Sure would love one of those 1200GS ADVs, but I am just too gun shy now

[pinecone]

For those who care I let BMW of North Houston work on my 91 R100GS. I really thought that I was going to be happy with them back in April. I had a transmission seal leak and needed it fixed while I was gone to West Virginia on a trip. They even came to my house and picked the bike up! I was told the cost would be about 700 dollars which I thought was a little high, but I needed it done and I was going to be gone. Did I mention that they picked the bike up April 25? Well, finally July 8 I get a call that it is ready! I can't tell you how many times I called only to be told that they were waiting on a special tool or had the wrong part. I picked the bike up July 11 and the charged me 1478 dollars. They said I had to have a new drive shaft too! The **** bike only has 8K miles on it. I would think that a dealer would be able to work on a bike even if it is 15 years old. I love the bike and hope I did right by buying it, but so far my dealings with BMW have been less than acceptable. Is this the norm? Is there a better dealer in the Houston area to deal with? :giveup:

I would like to add my twopence to this discussion.

I used to work at that dealership. I have no regets about my service there and I am grateful for the opportunity that they gave me.

The fact that they said they were waiting on a special tool to work on that particular bike is true. When BMW sends a new dealership their initial tool shipment, they usually don't include tools to work on the older bikes. Let's face facts here, most people don't ride 15 year old bikes. The shop I work at now even has a hard time finding factory repair literature not to mention some of the special tools it takes to repair the older airheads. Most of the time, if we need a special tool to finish a job we will overnight it. Police bikes are especially time sensitive. Police bikes are also our best customers as well.

Second, the fact that you needed a new driveshaft is also true. That vintage of GS was one of the early Paralever bikes. Since the ground clearance on the GS is higher than the street versions, the driveshaft is subjected to more of an extreme angle. If the bike has seen any kind of rough off-road duty, it exacerbates the problem. Unfortunately, a U-joint is not available seperately.

I will admit when I was at BMW North Houston, I wanted to bury my competition. But since some key people left, it made my job tougher and I found a better deal somewhere else. If Wild West gives ya good service at reasonable prices, by all means do business with them. I've heard lots of good things about them. I've also heard good things about British USA also. And bad things about all of them.:zen:

[treysmagna]

It really is of no consequence now. I sold the bike and now have a DR650. Thought about getting a BMW 650GS, but I am pretty much going to be avoiding BMW now. I will keep riding my Harley and use my DR for what it was intended for and what I bought the GS for. So far I really like the DR and have been riding it a lot. My only regret was spending all of the money on the Jesse saddle bags. Such is life.

[STill Fiddlin]

...Let's face facts here, most people don't ride 15 year old bikes....(hijack alert)
Hey, I resemble that remark! And, I was sitting at the light Friday night and a guy pulls up next to me on a Goldwing, I ask, "What year?" He says "1983" and rockets away. Ok, maybe we're not "most people," but my opinion is that older bikes can be fine, just don't pick something that had a limited run in a specific configuration, unless you're a "collector." If you want to ride, find something they made a bunch of, or at least didn't change significantly for 10 years.

[pinecone]

(hijack alert)
Hey, I resemble that remark! And, I was sitting at the light Friday night and a guy pulls up next to me on a Goldwing, I ask, "What year?" He says "1983" and rockets away. Ok, maybe we're not "most people," but my opinion is that older bikes can be fine, just don't pick something that had a limited run in a specific configuration, unless you're a "collector." If you want to ride, find something they made a bunch of, or at least didn't change significantly for 10 years.

Whoa big fella! I have nothing against old bikes or the people that ride them. I was trying to illustrate a point about why somebody's repair was held up due to lack of a specific tool.

Heck, I'm looking to get a 36 year old bike pretty soon.:rider:

[3 Foot Half Devil]

I still love my 79 Yamaha XS11F. It is a great bike that I am fixin' to repalce the transmission so I can get another 100k out of it.

i love my old bike, but it still can't beat the '05 1150 GSA

[Dirtrideroader]

I had an '87 BMW K75s that I bought from Cycle Shack in Bellaire. I loved that bike. After a couple thousand miles, it started jumping out of 2nd gear under hard acceleration. I took it to a dealer that was over on HW 3 at the time. They kept it a month, and when I picked it up, it still did the same thing. They worked on it another time and it stopped occurring. Only problem was now it was REAL hard to shift. They said it would loosen up over time.

About that time children came along and I did not ride the bike that much, just not enough time. We then moved to the west side of town. I thought great, Wild West Honda is only 10 miles away. I took the bike to them and asked them if there was anything they could do to make it shift easier. By this time, my left thigh had grown to twice it's normal size from the work out it was receiving from shifting the bike. The decided I needed a new clutch.

I am thinking, it only has 12k miles on it, seems early, but what do I know. When I picked up the bike, $1500 later, it still shifted the same. Of course I think $200 of that was for the 12k service they did. Which would explain why they spilled brake fluid on the fairing on the ride side of the bike that proceeded to eat the paint off. I called them on this. They said bring the bike in. They found the front brake master cylinder had a leak. Wow, it had never leaked before. I think that was a couple hundred to fix.

A year and a half later, the bike had gotten so hard to shift, my left thigh had grown to the size of the the East German female speed skaters. Finally, I decided to take it back to Cycle Shack, that had moved out on the SW freeway. They took the bike apart and decided I needed a new transmission. I asked the mechanic to see what parts had made him decide that this was the case. He showed me a shift fork with a line about the size of a pencil drawn line where the anodizing had warn off. I call B$ on this.

I told them to just put the bike back together.

I rode it home, then two days later, on my way to work, it died on 59 right in front of Cycle Shack. I pushed the bike off of the freeway and over to their parking lot and left it there. I called them later and accused them of putting it back together wrong. All the manager would say was "Hey, we told you it needed a new transmission."

After much arguing, they agreed to put a new tranny in it for the cost of the part. $1800. I pick it up a month and a half later, it is making the same squealing noise it made, right before the transmission quit shifting.

They said it was an alternator bearing making that noise. So they replaced it for another $90.00.

When I picked it up again, it still made the noise, but not as loud and they claimed it was normal. So I wrote a letter to the BBB explaining the situation. All this did was to really make the manager mad and he made some disparaging remarks about my character.

The new Transmission had a 12 month warranty on it. It lasted 13 months. I sold the bike "as is" to a guy from Kansas for $1500.

When I bought my next BMW, I bought it in Austin. They have done all the service work up until recently. I have been very happy with them.

My last service was done by the Motoguzzy Dealer out in Katy in the Park Ten complex. They seemed to do a good job and not charge me any more than Lone Star, if not a little less.

[budzrex]

Pinecone, I applaud you on your civil tounge when speaking of a
previous employer, not a common trait these days.

I understand the old bike issue and not having tools as we have the same issues witholder machinery that has been in service and replaced years ago
with newer style equipment in the Manufacturers line and no replacement
parts are readily available.

Did the dealership in question do everything right?? Hard to tell from a
forum post, I have no doubt that Treysmagna feels let down by the dealer.
And they may indeed be in total fault in the situation.

I know Brian and spent considerable time with him as he developed his
business and have no doubt his desire to build a dealership is sincere, but
also realize that the harsh reality of trying to make a dream come to life sometimes gets somewhat hazy as the daily struggle to make what I am sure is a considerable overhead come out in the positive cash flow side of the ledger.

[treysmagna]

Wow, I can't believe all of the discussion on this so long after the post. Well, the bike is gone and I have a bike I can do something with. The whole thing could have been avoided two ways. First, I was looking for a new bike when I bought the 91. I wanted a 1200GS ADV. Problem is that I work almost every day and didn't have time to go to every dealer and see if they had one so I started calling. No body had one and no one wanted to tell me if or when they would get one. I didn't get anything like come put 10% down and you will get the first one we get and we expect it by a certain date. It was like we dont have one, bye. I thought I lucked apon a good deal with the R100. I thought it was going to be something that obviously it wasnt. Since I sold it the Diode board went out and the new owner had to totally rebuild the trany. I guess he is an old school owner becaue he did it all himself. Second, when I took the bike to the dealer and they looked at it they said they could do it no problem. Nothing was said about taking a month or two. In fact when I told them my bike was my sole means of transportation they said they could do it in a day while I waited or give me a loaner bike. When I mentioned the fact that I had two other bikes to ride it all changed. I really wanted to take the bike on a trip to West Virginia, but since I knew I couldn't I told them they had two weeks before I could be back to get it. Two weeks turned to close to three months. $700 turned to $1400. If I had been told up front to expect something like this I would have just swallowed the pill, but I was lead to believe otherwise. I may have chose to find another dealer if I had known this just to get a second opinion. Bottom line is that if you dont know your machine even if you dont intend to work on it yourself, learn. Also, most people own bikes as a toy and for recreation. The dealers know this and I think there is a whole different attitude then you have in the automotive industry.

But, there are some really good dealers out there. I have an 89 CR250 and once I was at Rio Bravo burning some laps and all of the sudden the things just stops. I did everything I could to fix it and couldnt get it running so I load it up and take it home. I replaced the plug, but had already taken the tank and everything off so I just did the spark test and wasnt getting any. I got my meter out and went over the whole bike and everything was fine. I took it to Honda of Houston and explained. Two days later I get a call saying to bring the tank with me and get my self up there. The service guy asks me what I did and I told him and I said I could find nothing wrong, but it wouldnt get spark. We put the tank on and it started right up. I was amazed. I asked what did he do. He said nothing. I was reminded that you cant get the engine turning fast enough to get a spark if you crank it by hand. I was really embarrassed. He sent me home with no charge and some laughs. That kept me using the dealer for all of my Honda needs. That is service.

[pinecone]

But, there are some really good dealers out there. I have an 89 CR250 and once I was at Rio Bravo burning some laps and all of the sudden the things just stops. I did everything I could to fix it and couldnt get it running so I load it up and take it home. I replaced the plug, but had already taken the tank and everything off so I just did the spark test and wasnt getting any. I got my meter out and went over the whole bike and everything was fine. I took it to Honda of Houston and explained. Two days later I get a call saying to bring the tank with me and get my self up there. The service guy asks me what I did and I told him and I said I could find nothing wrong, but it wouldnt get spark. We put the tank on and it started right up. I was amazed. I asked what did he do. He said nothing. I was reminded that you cant get the engine turning fast enough to get a spark if you crank it by hand. I was really embarrassed. He sent me home with no charge and some laughs. That kept me using the dealer for all of my Honda needs. That is service.

That is a sign of a good dealership. Not to be rude, but they just pointed out your OI (owner ignorance). They didn't charge you for it or embarrass you. I've fixed stuff for gratis a number of times. If it is a cheap, easy fix I'll do it. I look at it as a way to build a customer base. If I can get somebody down the road for cheap, they will tell their friends. It is the best way to get repeat customers.

I will not give away secrets that I use to make my job easier because being speedy and accurate is how I feed my family.

:rider:

[treysmagna]

I wouldn't expect anything less. We all have to put food on the table.

[boxer bomber]

MPH cycles on Park Row, out near Katy works on all BMW's except some of the newest ones. Their experience goes back at least to the late 60's, early 70's. I have seen bikes from the 50's and there is a late r1150rtp in there now. They stay busy!

[Tourmeister]

Boxerbomber, welcome to the site :wave:

[beemertourer]

I have had good and bad experiences with BMW dealers. I echo the fact that the more you know your machine the better educated you can be on the potential problems. I am on my 3rd oilhead, by now I know how to do the basics on these babies and to identify potential problems when they arise. I know that there are better machines/dealerships out there but I rather stick with something I know than to venture into the unknown:zen:
My 2 cents!

[Texas T]

Looks like the BMW dealer thread is pulling the Beemer crowd out of the woodwork; welcome to TWT, beemertourer.

[Tourmeister]

Right, welcome aboard :wave:

[Grover]

I met with a small group of BMW Club of Houston one night for dinner. Now that I have my new to me 1150GS I asked which dealer was better, North, or Gulf Coast.

You dont really want to know what they said, as they simply reffered me to Wild West.

My complaint about BMW North Houston is that I was emailing the Mgr. about buying a bike... both new and used etc... asking honest questions via email then suddenly he ceased his dialog with me. I am not sure of the reasons why, but I was asking a LOT of questions in order to be an informed buyer but I was pretty put off by it. I didnt want the typical sales pressure of getting all my questions answered in person but they certinly lost a potential sale from it. Needless to say, I then re-considered to buy a Wee-Strom, but wound up buying a pre-owned 1150GS privately.

The Gulf-Coast folks entertained me to satisfaction via email, but fellow BMW owners suggested I steer clear of them as well. The reputations of these Dealers are at stake. Its just like a restaurant... like it, tell a friend. Dont like it? You tell 10 friends. These two dealers although closer to me than Wild West, will likely loose ALL of my business because of their reputation and spoken word from those who have experience with them.

Again as far as BMW goes, I dont understand their cost structure... I do not wish to perform maintenance myself, but due to the crap I hear about both, I'd rather not have to pay absolute premium prices to get questionable work or have me second guessing exactly what I was paying for or if my hard earned money was well spent.

In short, I understand your frustrations about your dealings with this BMW dealer. My point is that they should also try and reach out and clean up their already bad reputations in order to win back a high lucrative maintenance client base.

[mjacks]

BMW of N. Houston = :doh:

I want to like them and use them for service but I can not seem to figure out what is going on over there.

I am currently waiting on a call back to find out when my bike is going to be done and sent out (600 mile service and a few odds and ends) It has been about a week and a half and I have been waiting to find out whether or not they can get a wiring loom to hook the GPS into the comm system. I am having to pull information out of them like I am pulling teeth. I really like the service manager but I don't think he has enough help and support.

Another thing is that I requested a price quote for some driving lights and they never responded (twice).

And yet another thing, I wanted to buy the bike from them but their trade in values were beat by Lonestar by ~$2500.

It is such a nice place and location that I hope things turn around and they can develope the kind of reputation Lonestar has.

edit: I just remembered that they dropped my brand new helmet and I am waiting to find out how they are going to handle that one. (the helmet was there to test the comm/intercomm system with the helmets)

[Texian]

.....they simply reffered me to Wild West.

I would have gave you the same advice, as would many others. :)

[Grover]

BMW of N. Houston = :doh:

I want to like them and use them for service but I can not seem to figure out what is going on over there.

I am currently waiting on a call back to find out when my bike is going to be done and sent out (600 mile service and a few odds and ends) It has been about a week and a half and I have been waiting to find out whether or not they can get a wiring loom to hook the GPS into the comm system. I am having to pull information out of them like I am pulling teeth. I really like the service manager but I don't think he has enough help and support.

Another thing is that I requested a price quote for some driving lights and they never responded (twice).

And yet another thing, I wanted to buy the bike from them but their trade in values were beat by Lonestar by ~$2500.

It is such a nice place and location that I hope things turn around and they can develope the kind of reputation Lonestar has.

edit: I just remembered that they dropped my brand new helmet and I am waiting to find out how they are going to handle that one. (the helmet was there to test the comm/intercomm system with the helmets)

Don, I believe is the Service mgr. I thinks thats his name. He was very nice to me and answered my service questions. But its the rest of Mgmt that I think is the problem.

Theres a LOT of money in the Woodlands. I guess money just falls into their lap and they can be snobbish, but let their customer service reputation continue to flurish and that will dry up in short order. The stereotypical BMW customer is not going to tolerate much foolishness when it comes to premium products and services. BMW commands top price for a reason. If they dillute that reason, then their dealership will suffer. Its a shame too, its in a prime locale with prime demographics. Just has Mgmt. problems written all over it.

Wild West here I come.

[3 Foot Half Devil]

Yeah, Don act's nice on the phone, but he doesn't know anything about motorcycles. He comes from a car dealership service manager back ground, and I understand he doesn't even ride a motorcyle. I also understand, the last time I went there, before I found out about Wild West, that they don't even has a certified service tech working in the shop. I know this sounds gossipy, but it is what I was told by some inside sources. That could have changed, but I know when Austin (past CT) left, they were hi and dry and only had the regular mechanics not the BMW certified techs.

Again, this is my understanding, and I am only passing this along. I was also told the CT at Wild West was the best BMW mechanic in Houston.

My .02

[lddave]

I was also told the CT at Wild West was the best BMW mechanic in Houston.
My .02


Dave at Wild West is so good I have let him work on my Honda.

[pinecone]

Sounds like they are still trying to get a good crew together.:doh:

I do wish them well. Hopefully they will get things sorted out.

[mjacks]

Update on my previous post:

It turns out that the helmet wasn't dropped and the marks were dried on wax. I inspected the helmet and there really isn't any signs of being dropped so I figure it was indeed wax.

Overall experience was below average. It took forever to get anything done and I had a hard time getting information out of anyone. I really hope things get organized over there and I am still scratching my head on why I could not get a price quote on adding driving lights. I got a price for installation but I couldn't get any numbers on the lights themselves. It seems like I can't spend my money there even if I want to.

[sherob]

From what I've read... here... BMW forums(was looking into getting a Beemer)... they have had issues in the service department from day one. I've had great success with Wild West, Honda's, but the service is always good and prices are always better than anybody else.

[kurt]

Add another horror story. Bought a jacket and pants (BMW brand not available locally) online. It took over a week for them to ship them since they weren't in stock despite what their website said. When they arrived, they had gotten the jacket and pant size reversed and shipped the wrong color jacket. Of course they won't be open until Tuesday, but we'll see how well they handle this. I expect a full refund including initial shipping as well as return shipping charges.

[treysmagna]

Add another horror story. Bought a jacket and pants (BMW brand not available locally) online. It took over a week for them to ship them since they weren't in stock despite what their website said. When they arrived, they had gotten the jacket and pant size reversed and shipped the wrong color jacket. Of course they won't be open until Tuesday, but we'll see how well they handle this. I expect a full refund including initial shipping as well as return shipping charges.


Fortunately for me I am not longer a BMW owner. I thought dealing with Harley dealers was bad, but wow! I have a DR650 now to take the place of the GS and it is doing a great job.

[kurt]

I love Lone Star in Austin, they just can't sell BMW clothing because they are not exclusively a BMW dealer. :doh:

BMW of North Houston just seems to go out of their way mess things up from what I hear. Last time I ordered from Daytona BMW and had no problems. I thought I'd give the "local" guys a chance.

[leekellerking]

For what its worth, the GM of BMW of North Houston has made an appearance on Advrider, defending his store:

http://www.advrider.com/forums/showthread.php?t=221955

Yesterday, 02:47 PM #14
BMW4444
n00b


Joined: Jan 2006
Posts: 5

bmw n houston

--------------------------------------------------------------------------------

I think the best way to address this is to get the feedback of the general manager himself. So, my door is open.
979-412-2199 direct, general_manager@bmwmch.com via email.
Tuesday - Saturday 8-7 (and, nightly if needed)
That would seem to be the fairest way to explain what our intent is in how to serve you better.
What I won't condone is any direct attack on any one employee who we have placed in a very difficult position with very little experience while we try to find a replacement. If you find yourself in our store, and dont seem to be getting the attention or the answers you expected, please find me. It will not be hard. If for some reason I am not available or out of the office, please leave a note with the front desk or Lisa in apparel. This will give you a direct line to 'Vent' when you need to and make sure that the topic is addressed directly with the company you are complaining about. This forum is a great venue, but, without one of your 'inmates' notifying me of this thread, I would never have known of your problem.
Our dealership is staffed with many outstanding individuals. You will not find too many places with employees willing to help You (Restoraganize) and everyone else when needed.
Just so Jeep guy knows, I did contact our local BMW club (Beverly R.) and invited them to use our training facility and lounge anytime they wanted to have their meetings at our dealership at no charge. They were also offered our training room and lounge for their Christmas party, too. We support the BMW club in Houston and have contributed to their annual rally each year. We have two group rides posted on our website and planned for this year. Arkansas and Big Bend.
May 1, 2007, will be our second anniversary. I encourage you all to realize how young our business is, and, that we are actively trying to improve every day.

Call or email me direct to discuss your negative (or positive)comments. Thanks to Daniel and others for the support and understanding of our
continued effort. It is easy to be critical. But, if you are not going directly to the source, you may never know the plan for a resolution of your concern..

Brian

[Lesman]

I had the same problem with my GS. The seal is on this model is installed with a dap of silcone to cover the breather hole(if I'm explaining this correctedly).
Gulf Coast kept my bike for better part of 6 months and driveshaft became out of phase at 24, 000 miles while in their care.. Coupled with just pathetic service it almost became a disaster. I took my bike to MPH, Mike Havens is a BMW god. In 3 days he removed my tranny to verify problems(none) replace my driveshaft, found that the nut on the driveshaft flange hand tight, replace my seal , replaced my starter and fixed a few other problems from bike sitting OUTSIDE at Gulf Coast.Is there anyone who can work on Airheads...it's Mike Havens/MPH. I was very surprise that BMW of North Houston worked on your airhead. They told me that they didn't touch them and didn't have parts for them.




Lesman

[Chirpy]

Okay guys,

The General Manager has given you his phone number, and offered to meet personally with anyone so inclined to listen to your constructive suggestions about what they should do. So call him, and see if it's real.

Otherwise, quit complaining and just pour gasoline around the foundation, burn the building to the ground and execute everyone who runs out - and be done with it.

I'd bet that even LoneStar wasn't built in a day. Of course when the dinosaurs became extinct most of their original customers went missing...so there is no one to ask.

[kurt]

Lisa wants proof then tried to say I got what I ordered (on the phone). Then wanted me to unbox the merchandise, take a picture of the tags and send them because, "The jacket and pants may have been shipped in the wrong box". I asked to speak to Brian who sounded like I'm bothering him, but to his credit he will take it all back without my proving their goof.

Dear Kurt,
Please make a copy of the tags attached to the merchandise and fax to me, so I can see the item numbers on the merchandise please. My fax number is (281)466-1054.

[Lesman]

From my personal dealings with Gulf Coast and helping a buddy with his problems at BMW North...this not throwing gasoline on the fire. When dealership mistreats their customers they will go elsewhere or to another brand. When a dealer or dealers are having incredible employee turnover then us complaining is not the only problem. Look at Wild West and MPH virtually no employee turnover.
Look at BMW North and Gulf Coast ... How many Sales and service Managers have come and gone? BMW is not selling bikes in the Houston area. Their sales are horrible. You will get a 100% response from the BMW club of where not to have your bike serviced. The Houston area is the biggest Harley market. The worst Harley dealer can keep your bike running but the 2 best in Houston(according to those idiot polls in Texas Ride mag)BMW dealers will let your bike sit without repair for weeks at a time. How many years have BMW North and Gulf Coast been in business? Service and not having parts available will cripple a shop....


Lesman

[Grover]

The deal here is, fact or fiction... this is peoples impression of the dealership. Once that sticks in peoples heads, it quite difficult to turn that opinion around. People are free to voice that opinion here and tell of their experiences. I welcome it because it makes a better dealership.

Before the web was here, what did consumers have? The BBB? Please... companys and firms around the globe failed to make right many issues because they didnt have to because the stream of the unwary was constant. Now people can be told with ease the good and the bad and let people make consumer decisions for themselves.

If the crap here is pure make believe and the intent is to create fiction to slander a company, then of course its uncalled for and has no place in the forums. But to lodge a complaint about dodgy service or treatment on here is perfectly acceptable. How reliable would the info be here if all we were allowed to post here is raving reviews about things? It wouldnt be worth the time or electrons it took to create it.

[mjacks]

With all the negativity going on with BMW N. Houston I would like to inject a positive note in that I recently picked up a few parts and received great service. I have had some bad experience there (not terrible by any means) but I believe things will eventually iron themselves out and hopefully they will get the employee issues settled. I have met and spoken to Brian (GM) a couple times and I believe he wants to create a good dealership. They are a very young business and I hope they can start to develop the kind of reputation Lone Star has but that won't and can't happen overnight. It will be good for everyone if they can do that. I wish them good luck and I will be around to give them a shot to earn my future business.

[Grover]

With all the negativity going on with BMW N. Houston I would like to inject a positive note in that I recently picked up a few parts and received great service. I have had some bad experience there (not terrible by any means) but I believe things will eventually iron themselves out and hopefully they will get the employee issues settled. I have met and spoken to Brian (GM) a couple times and I believe he wants to create a good dealership. They are a very young business and I hope they can start to develop the kind of reputation Lone Star has but that won't and can't happen overnight. It will be good for everyone if they can do that. I wish them good luck and I will be around to give them a shot to earn my future business.

:thumb: Good deal Jacks...

They need to hear this, along with the bad. That’s the only way they can improve and hone their business. If no one said anything bad, but simply took their business elsewhere then dealerships will crumble because eventually the red ink spilleth.

If businesses want uncommon results, they have to do uncommon things. If I were a business, and from the public forums alone, I would be asking many questions. 1.) Lone Star and Wild West are competitors of mine, but my business is not regarded in the same category or held in the same esteem. WHY?
2.) What public sentiment do I share with Gulf Coast BMW. WHY?
3.) What can we do to begin to earn back a majority reputation of positive sentiment?
*Before anyone comments here in general dealerships have negative comments due to the nature of sales related businesses, do a search on Lone Star and Wild West. By far the comments are very, very favorable and are highly recommended.

These are just a few that I would be asking myself... it begins with admitting there is a general problem of negative public sentiment that you just cant sweep under the rug and say that its all better now, or will be better soon. "Yall come back now, ya hear".
A strategy is developed around this and then move to more direct tactical approaches to fix specific problems. Consumers are in control because they control their wallets and make a choice. My feeling is that it also falls in line with BMW marketed as a premium brand. We know they have premium prices associated with it, but unless the service, parts, quality of such is not premium as well, then alternatives will be sought. Value creation....

I could go on and on here, but I fear will I will digress and many will misconstrue what I am trying to say here or miss my point entirely. But what do I know... "you can shear a sheep many times, but you can only scalp em once"

Replacing customers vs. keeping them is a costly venture.

[mlinkibikr]

The thing that worries me and I'm sure is keeping Brian up late at nights is the second location they are about to open in SW Houston. If staffing the one location is difficult - can you imagine trying to staff two?

There must be a shortage of good motorcycle techs out there - I don't know why an owner couldn't put together an attractive compensation package and retain good staff. I know the facility is top notch, and the clients are going to be reasonably well heeled in order to afford that product. (Well they ain't pinching pennies on a $17k bike, ok?) So why are good techs so hard to retain there? Is it that the pay is so low, or is there something else going on?

I do hope that they figure it out - going in and meeting a new service manager every time leaves me with more and more unease. It's dang hard to build a good relationship with new people every time. I guess everyone wants to be a VIP somewhere - I want to be a VIP with my dealer, the service manager, and hopefully the mechanic working on my bike. At this point I'm still working on getting one of the three established!

Dave.

[Lesman]

My absolute final rant. I have 3 vehicles in my Household after my bike.Most of you have at least 2 vehicles in your household. Many of you have more than 1 bike.Would any of you tolerate such poor service on your primary transportation vehicle? Would anyone tolerate a warranty problem needing 3 weeks or more to be fixed? Would you accept not having a loaner car ?
Last year I took my pickup in for warranty work. A dealership employee ran into the back of my truck crushing my bumper. The dealer couldn't obtain the top rubber strip for 4 weeks. The gave me a 2007 pickup to drive while the dealer fixed my truck. That's example of great dealer service.When a dealer so mistreats a customer, their best will never be good enough.If BMW motorcycle considers themselves an elite brand wouldn't you expect the same type of service as BMW car dealership would provide to you. Time is a very precious commodity when you can't ride and you lose a huge part of the fall or spring riding season that is unacceptable.



Lesman

[Grover]

Lesman,

"Would any of you tolerate such poor service on your primary transportation vehicle?"
No. Quality is uncompromising. Your absolutely right. :thumb:
But you also say you have 3 auto's?


Would anyone tolerate a warranty problem needing 3 weeks or more to be fixed?
Really depended on the problem, 3 weeks for fuel filter etc... oil cooler, standard service, no. Some rare part that has to be forged by some Gnomes in the Black Forest of Germany and has to be shipped by a fleet of African Swallows with a decent tail-wind behind them... 3 weeks isnt completely unreasonable. (European Swallows are faster from my understanding)


Would you accept not having a loaner car ?
This is where I draw some line. MC are recreational vehicles. If your RV is in for service and parts, I dont expect a loaner RV for 3 weeks. Same with an ATV's 4-wheelers. MC's are different than cars. I dont like it, but I understand the way it works. I heard that Gulf Coast offers loaners in some cases, but Ive also heard that if Gulf Coast has your bike in for service, you will grow to be an old man on the loaner and by the time you get it back, you will be ordering a side-car to be attached to it cause your 87 yrs. old. and the loaner has fully depreciated...along with your bike.

[X1Glider]

I have yet to find a BMW service center I can be happy with. The North Woodlands location did well when Joe Krebbs was in charge of service. After he left, I needed my clutch slave replaced under warranty and the ruined clutch as well. It took 3 months. I had them put a new fuel filter in while they had the bike half apart as well. They didn't bolt my fuel tank to the frame. (there's about 1/32" between the aluminum tank and the battery terminals. I had my side panels and instrument cluster subframe warranteed twice. Took 3 months the first time and 5 months the 2nd time. They've refastened my plastic panels with totally different fasteners with varying head styles. Oh, and get this. They lost the spring to my centerstand (removed during transmission removal) and tie-rapped it in the up postion. When the tie-rap was melted by the cat, it fell during my ride home.

Every problem has been related to lack of attention to detail, shortcuts and scheduling. Since I ride it every day, I schedule to bike to be repaired on a given day after the necessary parts have been ordered and received. Only problem is they forget to order the parts, every time. Then we rescheldule. They say they order the parts and don't. Over and over, round and round we go.

Their saving grace is "parts princess" leslie. Yowza!

I've had similar experiences with the shop in Stafford, only of a different nature. Fraud. I had a starting problem 2 years ago and they just went wild changing out lots of parts. When the regeional service rep questioned them, the work was not covered because so much replacing didn't make sense. Then they photographed a drain pan full of oil with antifreeze in it and told me the bike was flooded and that nothing was warranteed. The fraud lawsuit is still pending. Hard for coolant to get into a boxer engine. Anyway it cost me 6 months without the bike because I wouldn't pay. Eventualy I did because I had a cross country trip.

If you want something done right, learn to do it yourself. Save the Motronic issues, it's not that hard.

Now that the 3 year warranty is up, only I touch it.

BMW is the highest cost of ownership bike I've owned. Ducati 996 owners complain of a $1200 replacement tank, a thing of beauty...the R1100S is $1500, hideous and completely hidden by plastic panels. Front brakes are $140, seat cowl is $363... HDs are cheap to own by comparison and I've had better warranty work. Even easier to work on by yourself.

[Grover]

Their saving grace is "parts princess" leslie. Yowza!
Uhhh huh.... :thumb:




If you want something done right, learn to do it yourself. Save the Motronic issues, it's not that hard.
Uhhh huh.... :thumb: Routine maintenance education pays for a lifetime. $80 an hr. for a MC wrench? I love how a lot of dealerships act like BMW, Ducati, Triumph bikes are like nuclear reactors requiring a delicate skilled craft of european trained engineers. Its a machine that is built and functions the same way all other are, save a few special notes and design differences. Same with the BMW cars. When I tell em I do routine maintenance on my cars myself, my service guy gasps and acts like its a UFO and I'd better not touch it. He was trying to play pocket pool with me, but I stopped him before got to my wallet. :scratch: Front pocket was ok. Felt nice. Moving on!


Now that the 3 year warranty is up, only I touch it.
Uhhh huh.... :thumb:


BMW is the highest cost of ownership bike I've owned.
Uhhh huh.... :thumb: 'Spensive aint it?

[X1Glider]

Oh, another thing I don't like about how BMW N Houston service conducts business is they don't communicate with the customer. They prefer to go ahead and work on or replace parts that you didn't authorize them to do so. Rather than call and say "while we were doing this, we found this and recommend this. How do you want us to proceed?", they go ahead and do what they think you would want. At their current $85/hr rate and the extremely high cost of Motorrad parts you will go needlessly broke. They assume all their customers make 6 figures and have no other bills to pay.

The previous service manager was a real dipstick, knew nothing about bikes, any bike. I wanted him to call me when they had my transmission and clutch slave apart and tell me what they saw in there so I could determine if I wanted something else done at the same time. He said they wouldn't do that. They need to get to work and get 'er done. Why would I want to take the tranny apart a 2nd time at my cost to do something that could've been done the first time? Not a happy customer. Had serious words with him. Got the GM involved and got my way eventually. Unacceptable to not keep you customer involved in these things.

[mjacks]

I just noticed that on their website that they are bringing in Triumph, Aprillia, and Moto Guzzi. Just FYI.

[RobH]

BMW of N. Houston = :doh:

I want to like them and use them for service but I can not seem to figure out what is going on over there.

They seem to have a lot of turnover. Last time I went in, the GM was new, the sales woman was new, the parts counter dude was new, and the service manager I didn't talk to but he was new when I bought my bike. You can't run a place with that much turnover. And now they are trying to open a new store in South Houston. It seem slike madness.

[sherob]

I just add a plug for them for courtesy... a good friend of mine was returning home to Lafayette from Colorado and wanted a new Nolan lid. I told him they had them in stock, and also to checkout the new Schuberth while he was there. He rode up on his ST1300, all nice and sweaty/dirty :lol2:. They gave him bottles of water and told him to have a seat and cool off. :clap:

After he freshened up, he got what he came in for, they gave him some additional bottles of water for the road, and away he went.

For Beemer service in the Houston area, Wild West is the best. Shoot, for Honda service I'd put them up there too. Just don't expect free bottled water, they have a fountain :lol2:

[pinecone]

I can't believe this thread is still alive.

[Texas T]

I can't believe this thread is still alive. yeah, but you're still checking, aren't you?

:mrgreen:

[RobH]

From my personal dealings with Gulf Coast and helping a buddy with his problems at BMW North...this not throwing gasoline on the fire. When dealership mistreats their customers they will go elsewhere or to another brand.


No, this is anonymous internet dog-piling. You have the GM's name and number, so if you have a complaint, feel free to have it adressed. Continuing with this type of attack isn't going to make the dealership better or get you back whatever you feel you've lost. The more BMW dealerships the better.

[Chirpy]

Okay,

After the building is burned and the employees executed, bulldoze the rubble and salt the ground.

That should finish it.

Sigh.

Plus one on calling the GM. He's asking for input. One person calling him (or showing up, he invited that as well) is worth his reading a 100 posts on various boards.

[kurt]

I called him. While he didn't seem too personable, he did solve my problem. I got a full refund including return shipping. Bad initial impression, good recovery. :clap:

[pinecone]

yeah, but you're still checking, aren't you?

:mrgreen:

I guess I'm looking for the severed head...:lol2:

[dixonduke]

Today while loading up for Big Bend I took the GS of its center stand and I heard a funny noise. Upon investigation the pivot bolt sheard and left the threaded end in place.

Well I loaded the bike on the trailer and drove over to the dealership and their new Service Manager, "J.C." was absolutely golden.

He basically said boy that sucks, lets see what we can do about that. He then pulled a bolt from one of the bikes he had available and he and "DANNY" removed the broken half from the mount and put it all back together again, No Questions, NO BILL, and then wished me well on my trip to Big Bend.

I was in and out in less than 20 minutes.

They say good things come to those who wait, and I got say, that here lately, BMW North Houston has been a pleasure to do business with. And to have finally gotten a service manager that goes out of his way to help you... I don't have words to describe it.

[Squeaky]

Good to know they got you fixed up for the trip - otherwise I'd have to follow ya down River Road on the KLR :eek2:

[BizJetGuy]

They seem to have dropped the Aprilia dealership...

[mjacks]

They really need to settle down and figure out who they are. Funny this thread popped up today. I just called them this morning because I need a new back tire, service and the bike's security system isn't working right. In the past they had a pick up service that would come and get the bike to do the work on it. Now they don't offer that. The inconsistency doesn't lend itself to making for loyal customers.

[mlinkibikr]

Confirmed. They lost their driver and apparently the expense of the pickup service was getting too high. No loaner bikes either. I could sit there for the 4 or 5 hours while they work on the bike ... what a waste of time.

That was a huge incentive for me to do business there. It's not easy to convince someone to make two taxi trips from central Houston out to the Woodlands for me - either in afternoon traffic or on a valuable Saturday.

It would appear that with the sudden closure of the new store in SW Houston, dropping Aprilia, and now cutting costs on customer service that they may be in a high speed wobble. Seems like it was only a month or so ago that their newsletter was touting the pickup service.

Having been such a fan since their opening ( I really wanted them to achieve their success) I'm saddened by what continues to be inconsistent delivery of their mission.

Dave.

[kurt]

I wonder what I could make on my off days providing bike shuttle services to various dealerships? :trust:

[BizJetGuy]

I haven't confirmed this but in recent drive-bys it looks like the separate storefront that they had for the Triumph dealership is now vacant. They are still advertising as a Triumph dealer but I wonder if they moved out of the original, stand-alone Triumph shop and consolidated under the BMW roof.

Maybe someone has more knowledge as to what is happening over there.

[wildebube]

FWIW, it’s just as bad up here in the DFW area. I’m sure that there are members of this very forum who are happy with one or both, but I haven’t been a happy camper since the Bushongs sold BMW of Fort Worth. I would rate the Fort Worth dealer as a tolerable last resort, but I will never again darken the door of BMW of North Dallas (Plano) as long as I live. Over a period of about 10 years, I’ve had dealings with their parts/service department exactly four times. Each time I swore that I would never go back, but I eventually softened up and decided to give them another try.

The first time was around ‘97~’98. I was riding a ’90 R100GS/PD and managed to break one of my mirrors off. As usual, I called Ft. Worth, but they checked the inventory and told me they didn’t have one in stock. They asked if I wanted to order one, but I said I wanted to call around first to see if I could find one. I then called the Plano dealer and told the parts guy what I needed. His immediate response was, “We don’t have one.” The response was immediate, so I knew he hadn’t even looked. (I don’t fault him for that; he may have known beyond any doubt that he didn’t have one. That’s fine. I’m just mentioning it to explain what comes next.) I wasn’t rude or anything, but I asked him if he was sure. His response was, and I quote, “We don’t cater much to the old bikes. We cater mostly to the new ones. You should try Fort Worth.” Since I already knew that Fort Worth didn’t have one, I figured I might as well check about ordering one, so I asked how long it would take to order one. To may utter astonishment, he didn’t answer and didn’t even offer to order one. He told me again that they didn’t really work on the old bikes and again referred me to Fort Worth. This was a no-brainer, take my money, guaranteed sale, make your 100%+ markup and go home deal, and the guy couldn’t be bothered.

The second time was about three years later when I went in looking for some BMW boots. That time, I couldn’t get waited on. I was the only customer in the place, but I couldn’t get any help. I even asked the salesman who was sitting at his desk playing solitaire on the computer, but all I got out of him was that somebody would be with me in a minute. Ten minutes later, I finally left with my money in my pocket and a firm conviction that these guys just weren’t interested in my business. I went to Moto Liberty and bought some Alpinestars.

The third time was in the spring of 2004. I bought an ’03 F650CS there. If you don’t know, there were no ‘04’s in the States; we got ‘03’s, a long dry spell, and the ‘05’s. I was in the dry spell. I called Fort Worth, but they didn’t have one. I called Plano and they lied through their teeth and told me they had one on the floor. Against my better judgment, I bought from them even though they didn’t have one and had to get it from the warehouse (one of the last two). That was all well and good, but doesn’t really get to the service problem. That happened when I took it in for the 600mi service. They broke one of the rails on the “tank”. First they denied responsibility, then after I screamed enough, they decided that they could replace it under warranty. Six weeks later, they finally called for me to pick up the rail (not that I would have taken them up on it, but there was no offer to replace it – only to give me the part for free). Naturally, they got the wrong one and it took another six weeks before they got me the right part.

Still, I understand that those things happen, so I went back again about a year later for oil and a filter. This time, they tried to push the wrong oil on me. I told him it was the wrong oil and he started arguing with me. He insisted that that was what they used. I told him again that it was wrong, so he opened the window behind him and yelled at somebody in the shop. The tech agreed with him, but it was clearly the wrong oil. I had the manual in my hand, so I showed it to him. Then he got kind of hot and told me that he didn’t care what I said, that’s what they used. I said, “It’s not what I say, it’s what BMW says.” At that point he cut me off, said, “Well this is what we use”, and walked off. He waked off – I walked out.

So they’ve been too snooty to even take my money when my bike was too old to meet their standards. They’ve ignored me when I was there with cash in hand trying to buy accessories. They’ve lied about what they had in stock. They’ve damaged my bike, tried to duck responsibility, and then ordered the wrong part for me when I held their feet to the fire. And finally, they’ve tried to sell me the wrong oil, argued with me when I had documentation from BMW in my hand (and under their noses), and told me flat-out that they didn’t care what BMW called for, they were continuing just as they had been. I just don’t see any reason for me to continue to financially support that kind of dealer.

Like I said at the outset, I’m sure that there are plenty of people who are quite happy them. But I’m certainly not one of them.

[treysmagna]

The sad part about my dealings with BMW is that I really wanted to buy a brand new 1200GSPD, but they didnt have one and wouldnt tell me when of if they would get one. I would have put down a down payment on the first one they could get. As a result I bought a used R100GS. The result was the worst service experience I have ever had. I guess if I would have known to go to Wild West in the first place things might have turned out better. But, now I have a DR instead of the R100GS and just bought a brand new Buell Ulysses. So, all of the letters and phone calls to BMW were for nothing and their dealer lost them a sale. Most likely I will never buy a BMW because of what happened. I love the Uly so far and my DR will go anywhere I will ever need to go.

[TwistedFate]

BMWMCH sucks since Brian left; what a disappointment as it's only a matter of time before it ends up in Davy Jones' locker.

[Tourmeister]

Just for the record, TwistedFate is a former employee of BMWMCH ;-)

[BizJetGuy]

Confirmed this weekend that they have dropped the Aprilia dealership.

[92'Bearkat]

My bike is at BWM in The Woodlands right now. They are short handed in service, so it is taking a wile. I have had more than one person in the last week tell me they quit going there are are going out to wild west in Katy.

To me is seems that they tried to expand in some of the worst economical time to be selling bikes. I wish them all the luck. I will keep going there because to this point they have delivered on everything as promised. I hear that HD in the woodlands is also having a slow down, not moving a lot of bikes.

[Dirtrideroader]

Confirmed this weekend that they have dropped the Aprilia dealership.

Seems weird since there is some kind of Aprilia/BMW alliance or what ever they did.

[pinecone]

Just for the record, TwistedFate is a former employee of BMWMCH ;-)

So am I! And you were a former customer. But that's not why I am posting.:rofl:

I've said this before and I'll say it again. I am grateful to BMWMCH for the chance. It led me to ABQ. At this point, I'm done with the bike biz. I've been working on cars again for the past few months. Heck, I'm even getting tired of the car biz. I'm trying to figger out what I want to do next.

I do wish BMWMCH all the best. It would be a shame to see it fold.

[Quick-Silver]

I'm trying to figger out what I want to do next.

Here ya go http://www.quadcitychallenger.com/qc-mods.html

Hottest thing going today even hotter than motorcycles. The guy that keeps my truck running has a small hanger on his place in Saguin with four of this kind of aircraft. He gave up motorcycles for this.

[hetkind]

we have three BMW motorcycles in regular service which are 20, 21 and 25 years old. Tom Cutter rebuilt two transmission for me (originals, never out of the bikes before) for about $800 each. I have a set of heads out now for rework for the 87 R80 with about 140k miles on it, and it bill should be about $600, again, original heads, never been worked on before.

I love the bikes and I think they are easily home maintainable aside from component rebuilts, like transmission, rear ends and cylinder heads. The bottom ends last forever as do the nakasil cylinders. As for hiring work done by shops without airhead experience, I don't think so...I can't see a transmission seal costing that much to replace, since they come out and go back in fairly easily...

oh, we also have newer BMW bikes, but still enjoy the older models.

Howard

[Grover]

FYI: Jim is not longer at BMW North. He is now the sales Mgr. over at Gulf Coast BMW / Thiumph.

Good for Jim... Im not sure what the owner of North is really thinking as of late. The fall out is significant, and its a shame. Great opportunities there and that location. Bad plans and bad execution. Hope they turn this around.

[R1150R]

Went by there today to pick up some oil and a filter. Spoke with Bob in the back for a few minutes. Seems the same crew is in the back (other than the service manager) as I been used to seeing as of late. Had a short block installed in April of 07 that was covered under warranty on my 04 RT. Pretty much a total tear down to get to it. Have put 10,000 miles on it since then without any problems. I must admit that I don't like the continous changes there but that seems to be the norm in this type of work. Don't know if I've been fortunate but they haven't been a problem for me. Hopefully the faces will remain the same for awhile.

[R1150R]

Oh Well

http://4dsms.com/Default.asp

[mjacks]

That sucks. Can't say I didn't feel it coming though. Might have to stop by and take a look at what they have left over.

[rocketbunny]

Mmm - I've got a gift card for that shop. Guess I need to run up there and stock up on filters or something.

[mjacks]

Do it quick. They aren't giving much time at all. I might go look for some boots for the girlfriend.

[X1Glider]

Mmm - I've got a gift card for that shop. Guess I need to run up there and stock up on filters or something.
That's a plan. I do like some of their gear too. May be time for another full getup.:sun:

[Tourmeister]

Hmmm... I could really use a new pair of street boots.

I have to say, despite my bad experience with them, I was really hoping they'd get things sorted out and make it long term. More dealerships is better than less ;-)

[Spook]

So true but they got real bad :eek2:

[Grover]

Perfect location.... horrible management.

I even quit buying parts there it was so bad.

Looks like Cliff over at Gulf Coast and Wild West in Katy are enjoying this news.

[BigChiefWoody]

I was pretty excited when I saw that they were going to be a Triumph dealer as well. It just took one time at the parts counter to tell that I'm not letting them touch my bike. The 40 minutes to find out that they didn't have the washer I needed wasn't the kicker, being ignored by the salesman (when there were no other customers in the building) when I wanted some info on an '07 Tiger pretty much made up my mind.

I'll just get parts on the internet and get C and C cycles to do any work that I can't.

[dixonduke]

Dang... I am out in California right now to.. Fly back Wed night and will miss the sale. 50% off is worth going by just to see what they have left.

[Grover]

I was pretty excited when I saw that they were going to be a Triumph dealer as well. It just took one time at the parts counter to tell that I'm not letting them touch my bike. The 40 minutes to find out that they didn't have the washer I needed wasn't the kicker, being ignored by the salesman (when there were no other customers in the building) when I wanted some info on an '07 Tiger pretty much made up my mind.

I'll just get parts on the internet and get C and C cycles to do any work that I can't.

That was my experience there as well. 2 parts guys in front of computers.... 30 - 40 mins later... I found the exact part number I needed before they did on my cell phone web browser on Advrider.

Now thats ridiculous!

[92'Bearkat]

I have an $80 gift card. I will be there in the morning.

[GSer]

I didn't see this posted already, so here it goes. I know that there are a few BMW riders here and I thought that they might be interested to know that the dealership in the Woodlands is closing down, this Wednesday! Here is the link to their site with more information.
http://4dsms.com/Default.asp

[Michelle]

Wow what a bummer.

If I hadn't just bought a Strom I'd be interested in a bike. BMW's were high on my interest list for a bike.

[Mick]

I didn't see this posted already, so here it goes. I know that there are a few BMW riders here and I thought that they might be interested to know that the dealership in the Woodlands is closing down, this Wednesday! Here is the link to their site with more information.
http://4dsms.com/Default.asp


Yeah, just got their email. Given their reputation on this board and several others, this is no surprise. Sad.

[mjacks]

http://www.twtex.com/forums/showthread.php?t=10871&page=5

Here is the thread. It is down in the dealership forum.

[Mick]

Wow what a bummer.

If I hadn't just bought a Strom I'd be interested in a bike. BMW's were high on my interest list for a bike.


The only thing that I would have been interested in if I were ready for another bike would be the Triumph Sprint. Just looked and they had none.

[Squeaky]

Anyone know if the rest of their gear is on sale???

[GSer]

Oops. Sorry, I didn't see it. A moderator is welcome to delete this thread if they want to.

http://www.twtex.com/forums/showthread.php?t=10871&page=5

Here is the thread. It is down in the dealership forum.

[pinecone]

I wish it would have worked out. I wonder who is gonna buy the building?

:giveup:

[Quick-Silver]

Anyone know if the rest of their gear is on sale???

Just got a email from a friend who works (worked) there.

"Its a 2 day sale 50% off everything in stock. We carry Nolan and Shoei Helmets too. Bikes $200 over cost. Tuesday and Wednesday then thats it."

[tjbrandt50]

Hmmm; I wonder what cost plus $200 means for a Daytona 675? :ponder:

[4734]

Sure would like to have one of those motorcycle lifts in back.

[BizJetGuy]

Think I'll go check it out in the morning.

Sad to see a dealer go out of business but I'm not surprised. I've tried to create a relationship with these guys and they wouldn't let it happen.

I, too, have been in multiple times and have yet to be approached by a salesman. I like low pressure but come on - at least approach me when I'm drooling over the GS. Guess I look too poor.

The only thing about their in-stock gear is that just about all of it is branded. Great if you're a BMW rider but not so much if you ride an obscure Italian scoot. It will still be good to check them out... I can always use another helmet or some gloves or boots or...


edit: Thanks for the heads-up!!

[R1150R]

I wish it would have worked out. I wonder who is gonna buy the building?

:giveup:

May be reading too far between the lines here but I wondered (hope?) if it might re-open under new management?

[sherob]

Hmmm; I wonder what cost plus $200 means for a Daytona 675? :ponder:

:lol2: :clap:

[mjacks]

May be reading too far between the lines here but I wondered (hope?) if it might re-open under new management?

Who wants to throw in a few bucks and help me buy it. :trust: :rofl:

[Squidbilly]

Guess I will see you all there this morning. Maybe the will have something I just can't live without.

[mlinkibikr]

I hope all the employees land on their feet. The accessories lady is a gem. She really knows her stuff.

Dave.

[mjacks]

I hope all the employees land on their feet. The accessories lady is a gem. She really knows her stuff.

Dave.

Linda (I think that is her name or maybe Lisa) was very helpful anytime I was in there looking. I think she is one of the few employees that was there the whole time they were in business.

[mlinkibikr]

That's it - Lisa. Super lady.

[BizJetGuy]

Just got back - empty handed.

The place was a zoo. Stood in line at the parts counter for 45 minutes only to have the last two Passport radar detectors swooped up moments before my chance to claim one. That, and they didn't have any Powerlets in stock.

Most all the apparel is BMW branded so I passed. Good deals to be had on helmets but I'm not shopping for one currently. I'll be surprised if anything is left by this evening - the vultures were circling in droves this morning!

I spent too much time in line so by the time I learned the items I was there for had already been spoken for, I didn't really have any free time to price bikes. The still have a bunch there - many BMW's a few Moto Guzzi's (a nice silver Norge) and a few Triumphs. Tons of scooters, as well.

Great location and great facility - I hope someone re-opens it as another m/c dealership. The potential there is huge.

[92'Bearkat]

Just left there myself....it's a zoo....Picked up some BMW shirts and a few other items to use up my gift certificate....Looks like in Jackets and pants all that is left is XXXL and S .

Ask about a few bikes. $200 over cost....Right.

[X1Glider]

In the apparell section, did any of you notice if they had a stock of touring suits? I want to go there after work.

[BMWbabe]

I hope all the employees land on their feet. The accessories lady is a gem. She really knows her stuff.

Dave.

That's Lisa! We loved her:clap: :clap: :clap:

I just got back from there..my gosh there were some shoppers there...haha. You know who you are?:trust:

[BMWbabe]

Just got back - empty handed.

The place was a zoo. Stood in line at the parts counter for 45 minutes only to have the last two Passport radar detectors swooped up moments before my chance to claim one. That, and they didn't have any Powerlets in stock.



I was right behind you then. My gosh that was insane.

[92'Bearkat]

Not anything left on the floor. Lisa did say that there was more upstairs that they needed to bring down.

[Grover]

Anyone know if the rest of their gear is on sale???

YES!

I bought the most pimped out Black Arai XD lid on earth. Even got the Darth Vader tint shield to go with it to complete my Tie Fighter, Dark Sith Warlord look.

It was really a surreal experience. The dealership had not been touched till this morning when they opened the door. I thought all the goodies would be gone, but no… there one dude who bought the BMW Motorrad GPS units, and others were buying Rider / Rider comm. units. Shoei, Nolans lids... parts, even Touratech parts all 50% off!!

I stocked up!

Now... Im going to get my butt kicked when I get home... but I spent a lot of money. I even bought a rear tire half off and bungie corded it to my bike.

I wanted the Rallye II jacket SOOOOOOO bad! I called the wife by phone to seek approval since it retails for $720. "But its half off!!!!" ... click .... "Honey.... 'ello....... hello?"

Saw BMW babe there getting her some of the half priced BMW goodness.

[92'Bearkat]

Glad you made it home......

[mjacks]

It is pretty darn busy up there. Got my girlfriend some real MC boots. I am not a fan of here wearing the hiking boots. I got some gloves since I am actually in need and not because they were on sale. The place will be a bone yard before too long. They did have a number of vented jackets left but the rest is iffy. I noticed a lot of it was pretty small sized. Lots of t-shirts though.

edit: I think I saw Cagiva (David) there but I turned around for a second and couldn't find him again. He is a sneaky one! ;-)

[kurt]

They should of had a going out of business sale long ago. :-P

[Grover]

Glad you made it home......

Yes sir! Thanks for the offer to cart my goods home for me. I made it just fine! The tyre on the back never moved, and the rest of the goods managed to fit under the bungie and/or in the side bags.

Usually I always leave the moto dealership feeling like "I just got ****ed pretty good".... but this time was refreshingly different! Go figure!>

[mjacks]

They should of had a going out of business sale long ago. :-P

Hey now, don't be jealous because we are getting a bunch of stuff for half off. :-P Just kidding of course. I wish they could have taken after Lonestar's business model and success.

They do have a bunch of Guzzi's on the floor. I don't think you have had one of those yet. ;-)

[kurt]

I've been Guzzi curious for years. Lack of any local support has prevented me from following through.

[DanMartin]

Went there at lunch. Line at parts did not move for the 30 minutes I was there. Checked on some bike prices and left.

Dan

[Grover]

Went there at lunch. Line at parts did not move for the 30 minutes I was there. Checked on some bike prices and left.

Dan

Thats not just because of today. The one heavy set guy working at the parts counter should re-consider his career options and be a Wal-mart greeter. He's one enchalida short of a combination platter. My experience buying parts there today was no exception.

[Dirtrideroader]

So, do they have any BMW X Challenges left? Any idea what they are asking for them if the do?

I sure do need one.

[mjacks]

So, do they have any BMW X Challenges left? Any idea what they are asking for them if the do?

I sure do need one.

I don't remember seeing one. I wasn't looking that hard though. I really didn't need that kind of temptation.

[Grover]

So, do they have any BMW X Challenges left? Any idea what they are asking for them if the do?

I sure do need one.

Correction:

graphite / red one on display (it was an X Moto... not X Challenge that I saw) Doesnt mean it not there... just didnt see it.

[Cagiva 549]

The Norge sure would be comfortable riding to BB this weekend , and the price was decent but I think I will pass . I would like to get out of the bike payment bussiness for a while . SEYA

[Grover]

So, anyone have any reliable info on what ultimately caused their demise?

One cannot really argue the location, the falling value in the US dollar vs. the Euro, declining BMW sales etc... I dont buy any of that.

I have had some experiences at this dealership, and while seldom pleasent it was a beautiful store and facility. Well stocked with parts, new bikes, gear and apparel.

On the other hand, to state the obvious, the parts guys couldnt find water if they fell out of a boat. Service? A few telephone conversations with service mgr. didnt leave me with warm fuzzies about me leaving my bike over there. So I didnt... presumably, many others as well.

Now, Lisa I have to give credit to ran the living heck out of the apparel dept. She was the breath of fresh air to the whole group, and the other younger girl who works there... well, I could go over there and just stare for a while.

So, why couldnt management adapt? Their problems to the outside were clearly obvious? Anyone have inside info?

Pretty sad when I personally know of people who would drive to Katy to have their bike serviced and buy parts from. One friend even drove out there to buy a bike (Wound up with a KTM instead of BMW, but) Thats really saying something when things get that bad.

That facility is now a golden opportunity for someone. Pick the land/structure up at a steep discount from the bank, clean slate, start anew! Do it right.

Anyone with a couple of million smackeroo's wanna bankroll me and own a dealership?

[BizJetGuy]

The Norge sure would be comfortable riding to BB this weekend , and the price was decent but I think I will pass . I would like to get out of the bike payment bussiness for a while . SEYA

How much are they asking for the Norge?

That would be the last act of my marriage but I can still dream, can't I??

[mjacks]

So, anyone have any reliable info on what ultimately caused their demise?

One cannot really argue the location, the falling value in the US dollar vs. the Euro, declining BMW sales etc... I dont buy any of that.

I have had some experiences at this dealership, and while seldom pleasent it was a beautiful store and facility. Well stocked with parts, new bikes, gear and apparel.

On the other hand, to state the obvious, the parts guys couldnt find water if they fell out of a boat. Service? A few telephone conversations with service mgr. didnt leave me with warm fuzzies about me leaving my bike over there. So I didnt... presumably, many others as well.

Now, Lisa I have to give credit to ran the living heck out of the apparel dept. She was the breath of fresh air to the whole group, and the other younger girl who works there... well, I could go over there and just stare for a while.

So, why couldnt management adapt? Their problems to the outside were clearly obvious? Anyone have inside info?

Pretty sad when I personally know of people who would drive to Katy to have their bike serviced and buy parts from. One friend even drove out there to buy a bike (Wound up with a KTM instead of BMW, but) Thats really saying something when things get that bad.

That facility is now a golden opportunity for someone. Pick the land/structure up at a steep discount from the bank, clean slate, start anew! Do it right.

Anyone with a couple of million smackeroo's wanna bankroll me and own a dealership?


I think it is pretty simple. Management was the problem. The turnover in staff is a pretty obvious marker of that.

I did my part in trying to give them an opportunity to really earn my business. I spent some money there in gear and service but I couldn't buy my RT there because they couldn't get the numbers together.

[NUTT]

Lots of t-shirts though.

Did they have any left in Large or X-Large? I'm in t-shirt buying mode lately and would probably wear a BMW branded one.

[mjacks]

Did they have any left in Large or X-Large? I'm in t-shirt buying mode lately and would probably wear a BMW branded one.

I haven't the slightest idea really. I didn't specifically look at any of them. Even at 50% off a "BMW" t-shirt is probably on the pricey side. :doh:

[Cagiva 549]

13,000 for the norge +TTL . SEYA

[Tourmeister]

:tab Actually, I think the location was not so great. Generally, it is good because it is in the Woodlands. Specifically, it is not so good because it is not real visible to anyone that does not realize it is there. This is especially true if you are coming up the feeder on that side of the road. It is hidden behind a lot of trees until you are right on top of it. A better sign might have helped, unless they were restricted by local regulations. As for the facility itself, yeah, it was pretty nice. Other than going to see Striking Viking do his round the world trip presentation there, all of my experiences were less than positive... This was a great example of how it takes more than money and a good product to have a successful business.

[bmsbike]

FYI Y'all: They are going out of bidness as of closing time tomorrow!

And I'm right in the middle of buy a new Triumph for the wife!

[pinecone]

:tab Actually, I think the location was not so great. Generally, it is good because it is in the Woodlands. Specifically, it is not so good because it is not real visible to anyone that does not realize it is there. This is especially true if you are coming up the feeder on that side of the road. It is hidden behind a lot of trees until you are right on top of it. A better sign might have helped, unless they were restricted by local regulations. As for the facility itself, yeah, it was pretty nice. Other than going to see Striking Viking do his round the world trip presentation there, all of my experiences were less than positive... This was a great example of how it takes more than money and a good product to have a successful business.

The location is a bit of a PITA to get to. Great lenghths were taken to make that place wonderful. There was some thoughfulness in the layout.

I really liked working in that facility. It was bright and clean. Maybe Cliff will buy it.

[Grover]

I really liked working in that facility. It was bright and clean. Maybe Cliff will buy it.

That would be awesome if he did... but then again, Cliff's got pretty cheap rent where he is. I always feel as though I need to take a shower after I visit that store though.

But, they have a dog (Roadway) in the store! Thats awesome! I used to love all the neighborhood stores when I was a kid always had the owners pets in the store. Good ol days... (Slap back to reality) *Smack

It would be nice to see Cliff expand, or a Wild West Deuce! That would rock.

[Tourmeister]

Or the guys that own Lone Star... :trust:

[Grover]

Or the guys that own Lone Star... :trust:


Very true as well! I have not been there, but their store and staff are highly esteemed.

[mjacks]

Or the guys that own Lone Star... :trust:

Might be worthwhile if they can get a heck of a good deal on the building or at least a good lease rate. I imagine overhead costs are the biggest concern with that location. I am sure they could do well if they can manage to run the place like they run Lonestar.

[Texian]

...But, they have a dog (Roadway) in the store! ...

It's FREE-way man, Freeway.

One of the best dags I know. Prolly has more sales than half the staff.


Oh, and there's a black cat there too...forget his/her name, he doesn't make the rounds as much. ;)

[X1Glider]

Checked it out yesterday eve...not much left in the apparel department, at least nothing in my size. Was hoping to find a Rallye 2 suit. Was prepared to plunk the green down on the basis that it'd be a 600 buck savings. Seems all the vultures were there first thing in the morning. Stupid me forgot to ask for filters and brake pads before I left because I was so busy scouring apparel for leftovers.:doh:

[Larry_77084]

How much are they asking for the Norge?

That would be the last act of my marriage but I can still dream, can't I??

You know I'll bet you a dollar to a donut hole that if you went to MPH with the deal BMW north was going to give they would match it. The advantage is buying one from the best Moto Guzzi dealership in these parts, possibly in any parts. Speaking of parts the ricambi guy, (that's parts in Eye-Talian) knows how to work the system and get pert near anything he wants out in the way of parts.

BTW no shop affiliation just 100,000 miles worth of happy miles. :pirate:

[Grover]

It's FREE-way man, Freeway.

One of the best dags I know. Prolly has more sales than half the staff.





Slap! See... thats exactly what happens when I start drinking before noon. :giveup:

[BeemerDude]

It's FREE-way man, Freeway.

One of the best dags I know. Prolly has more sales than half the staff.


Oh, and there's a black cat there too...forget his/her name, he doesn't make the rounds as much. ;)

If you bring your kids into the store, keep an eye on old Freeway. My daughter tried to pet him about 5 years ago (she was 7 then) and he bit her.

I can't speak for the cat.

[sparkyphotog]

Anyone with a couple of million smackeroo's wanna bankroll me and own a dealership?

:ponder: You know, with the right business plan pitched to the right individual...:ponder: Ah, who am I kidding - I'd probably end up hating it within a few months.

[pinecone]

It's FREE-way man, Freeway.

One of the best dags I know. Prolly has more sales than half the staff.


Oh, and there's a black cat there too...forget his/her name, he doesn't make the rounds as much. ;)


The cat's name is Lucas. She mainly hangs in parts.

[corv427h]

:giveup: For those of you who are interested, BMW North Houston closed their doors last Wednesday. Apparently my sources were reliable. Just goes to show you that if you have a not so great dealership with poor management, folks will stay away. Too bad. They had a great chance to be a great dealership.

[John Bennett]

Wow. I hate to see a BMW shop close, but if they deserved it, such is life.

It was a beautiful facility.

[Cooltouch]

They were car guys into moving "product."

[bushwhacker]

http://www.twtex.com/forums/showthread.php?t=25134

[pinecone]

They were car guys into moving "product."

I disagree with ya, Mike. The principal was a homebuilder. The first GM was a GM of a car dealership. They didn't know how the motorcycle business worked. They had a vision of what a motorcycle dealership should be. Folks were hired that had extensive knowledge of the bike biz. Joe knew the service department. Gregg knew parts and accessories. Dean knew sales and F/I. The facility was built to be a motorcycle dealership. They were serious and wanted to be a major force not only in Houston but the whole state. That store was intended to be a destination. A place to ride to and hangout.

Let's not kid ourselves, a business like this needs to sell goods and services to thrive. I often wonder, especially since this thread has started, if I would have stayed there would they still be open? What difference could I have made?

It makes me sad that they closed their doors.

[Texian]

I disagree with ya, Mike. The principal was a homebuilder. The first GM was a GM of a car dealership. They didn't know how the motorcycle business worked. They had a vision of what a motorcycle dealership should be. Folks were hired that had extensive knowledge of the bike biz. Joe knew the service department. Gregg knew parts and accessories. Dean knew sales and F/I. The facility was built to be a motorcycle dealership. They were serious and wanted to be a major force not only in Houston but the whole state. That store was intended to be a destination. A place to ride to and hangout.

Jeff, I agree that they had a few top-notch people there in the beginning...so I'm curious, in your opinion what was the downfall?

[Cooltouch]

Let's not kid ourselves, a business like this needs to sell goods and services to thrive. I often wonder, especially since this thread has started, if I would have stayed there would they still be open? What difference could I have made?

Since you worked there, you probably know Jim, the guy who was the sales mgr there. He told me on a few different occasions about the problems he was experiencing there, and they all seemed to stem from the fact that the ownership didn't really understand motorcyclists. Hence my comments. (I had made a comment about this earlier at a bit more length than the above one)

Best,

Michael

[mlinkibikr]

You can run a motorcycle shop and not understand motorcyclists if you trust the department heads (who did know motorcyclists). But if you can't keep those key people on the job, then you going to be in a bind.

I'll speculate (because that's all we can do without having been a part of the management team) that if the staffing issues were resolved then the business would still be there. I'll further speculate that the temptation to add new brands, and try and increase unit sales was an ill fated roll of the dice given the nature of cash flow patterns in a new and growing business. (Can you afford to stock all the parts for those new brands? Train the technicians to work on them properly? Advertize to your untapped market?)

Car dealerships make money on volume, and the dealers getting rich own several dealerships selling different brands of cars. I'm not convinced that in Houston there is the demand to support that business model when applied to motorcycles. They might have been better off buying an existing dealership that had established cash flows, and using that cash to keep the new shop going.

Having a few beers with all of the principles would be extremely enlightening. As it is I'm really disappointed that BMW North Houston didn't make it. We all lose as a result.

Dave.

[John Bennett]

I have the same sense of it.

I just don't think there is enough BMW demand in the Houston area to support more dealers than already exist there.

[leekellerking]

You can run a motorcycle shop and not understand motorcyclists if you trust the department heads (who did know motorcyclists). But if you can't keep those key people on the job, then you going to be in a bind.

Car dealerships make money on volume, and the dealers getting rich own several dealerships selling different brands of cars. I'm not convinced that in Houston there is the demand to support that business model when applied to motorcycles. They might have been better off buying an existing dealership that had established cash flows, and using that cash to keep the new shop going.

I disagree with Dave regarding where auto dealers make their money. (I am not in the business, although I did sell cars at one time, but I've known several people who knew of what they spoke).

Generally, as I understand it, auto dealers "get rich" on service and parts. The markup on most new cars is simply not sufficient. Sell them the car and then work on it; that is the way to make money.


Lee
(Willing to be shown the error of his ways, if someone knows better)

[Spook]

I believe BMW North America is asking to much of their dealers :giveup:

It will be very hard for most of them to survive. :doh:

[Tourmeister]

Spook, can you please elaborate as to what it is that BMW is asking of their dealerships?

[toddhaven]

Sell them the car and then work on it; that is the way to make money.
Lee
(Willing to be shown the error of his ways, if someone knows better)

Agreed. Works with bikes as well. First, you need the people to service the bike.
Selling bikes at $200 over cost doesn't keep the doors open.

[D'artagnan]

Generally, as I understand it, auto dealers "get rich" on service and parts.

Don't forget their finance department.

[pinecone]

Jeff, I agree that they had a few top-notch people there in the beginning...so I'm curious, in your opinion what was the downfall?

I would rather answer that question via PM.

Or I will tell ya in 3D when I see ya at MvR2 in Dallas. Yes I will be there. With Bettie. Ready for a burn up.:rider:

[corv427h]

There have been many great comments as to the demise of this dealership. My personal belief is the wrong people owned the store with no experience in the motorcycle retail/service business. The homebuilding business is a far cry from retailing motorcycles. While some basic business philosophies may be common to any business, I fail to see what these two diverse products have in common. Folks who own motorcycles, especially a high end machine such as BMW, have a very different viewpoint as to what is expected from a dealership. You will not make it just selling the bike! The service and accessories are where the real margins are.

I don't know any of the management personnel who were employed at the store. I know they were well meaning and did their best. But too many people err in thinking experience equates to great management. Two points: 1)As Harry Truman said, "The buck stops here!" The buck stopped at the owners desk. IF Mr. D. didn't give his 110% to oversee his investment and correct poor decisions on his employees' part, then the blame is his alone. 2)Experience does not make a good employee.

Now take a look at the Taj Mahal they built on I-45. The overhead had to be huge! Look at all the older shops in town. Gulf Coast and Wild West certainly don't have what I would call elaborate stores. Again, very low overhead. All motorcycle manufacturers are asking dealers (new and old) to go with these new, very costly stores. AND, they are insisting, to a point, the dealer be an exclusive seller of that brand bike. In other words, we don't want you to sell any other brand of bike. Not only is this true with BMW, but, Honda is pushing this concept with their new "Powersport" store. They too are asking dealers to not sell any other brands but Honda. Generally, this simply won't work out for the dealer. I think BMW NH tried to compensate for their financial condition by adding new lines and a second store. This move was simply the straw that broke the camel's back!

Consider the economy. Regardless what you may think, money spent on "toys" has dried up. I think the folks that will spend the money on motorcycles, cars, etc. still have that money to spend. However, they are taking a "wait and see" attitude regarding where this economy is headed. Motorcycle sales in this city are down. BMW, Harley, Honda, you name 'em. I have spoken to too many dealers who say the sales floors are full and the warehouses are backed up. Sales are just not what they were.

My gosh! I really got carried away. Sorry. Yes, BMW North Houston was a great vision!

[mlinkibikr]

I disagree with Dave regarding where auto dealers make their money. (I am not in the business, although I did sell cars at one time, but I've known several people who knew of what they spoke).

Generally, as I understand it, auto dealers "get rich" on service and parts. The markup on most new cars is simply not sufficient. Sell them the car and then work on it; that is the way to make money.


Lee
(Willing to be shown the error of his ways, if someone knows better)

Lee - I think you are correct. I was thinking that to prosper in the new car business you had to have several "shops" and brands so that you could make up for the small margins by moving a ton of product. I wholeheartedly agree though that the real money is in the service and parts.

I also believe (although I'm not in the business either) that if you move more cars, you earn more manufacturer kickbacks / bonuses etc, which also helps your margins.

At any rate there is no doubt that the motorcycle model is completely different. Sales are going to be cyclical, and service is your bread and butter. When sales are good you pay off debt, when sales dry up you scrape by on your service. I would think that it's a tough business unless you have deep pockets and can get in without carrying a lot of fixed overhead / debt.

Dave.

[leekellerking]

Don't forget their finance department.


Oops! You're right; don't forget the finance arm. What kind of cut does the dealer get, though?

[dukey33]

did anyone get any deals out of this fracas?

[Lesman]

If you sell for discount you need volume.Your product has less value.
People will pay for superior service. People go by bike shops for irrational and rational reasons.. you need to play to that. A dealership other than Harley and perhaps Honda needs to carry more than one franchise. When I was growing up you were were fiercely loyal to Honda, Yamaha or Kawasaki with a few Hardcore Harley & Triumph guys. The average BMW guy has owned many brands but is loyal to BMW. If pissed off he/she will change brands.
I doubt Cliff and Wild West are going to pickup many sales because these BMW owners will be switching brands after being treated badly.
Houston deserves better than this situation.



Les

[Mike in Clear Lake]

Isn't the problem actually the holistic BMW? Bike, dealer, service, etc. You guys should buy Hondas.

[Spook]

Spook, can you please elaborate as to what it is that BMW is asking of their dealerships?

Dealers are hardpressed into more, more bikes, do not sell other brands,a certain look to the outside and inside of building,separate sevice from other brands,you can only have a certain design to your outside sign and cost much more.

The Mom & Pop dealers are getting pushed out of business the last 5 or so years.:giveup:

The Woodlands was the New.....corporate BMW dealer. Big may not be better:eek2:

I like Lone Star BMW, that's my kind of place. :rider:

[Cooltouch]

I like Lone Star BMW, that's my kind of place. :rider:

It's interesting that, in a sense, the Woodlands dealership took on the other Houston BMW dealers -- Wild West and Gulf Coast -- and didn't survive. Both are motorcycle shops. But Gulf Coast, aka British USA, is an old-school motorcycle shop. The way they should be. :rider:

You walk in, you got shiny new Triiumphs and BMWs on one side, and cool vintage British iron on the other. It smells of tires and motor oil. You hear a service tech fire up a bike out back in the service dept, and blip the throttle a few times. Give Freeway the dog an obligatory pet, and, if Cliff the owner is around (usually is), exchange a howdy with him and chat for a few. After that, I'm usually headed for the parts counter, staffed by folks who know how to find what I need for my old Beemer or Norton, and who usually have it in stock. The sales crew almost always have time for a "howdy," and seem not to have too much trouble moving the new bikes out the door. It's a comfortable environment, devoid of all the glitz and glitter that too many of the other places seem to think is obligatory. Apparently, it works for Cliff, who seems to be of the "if it ain't broke, don't fix it" mindset. Works for me, too.

[R1150R]

I pass the closed dealership everyday on my way home from work. I've noticed the sigh that was out front (for sale or lease...can't remember what it said) has been down for almost 2 weeks now. Any news?

[mjacks]

I pass the closed dealership everyday on my way home from work. I've noticed the sigh that was out front (for sale or lease...can't remember what it said) has been down for almost 2 weeks now. Any news?

It is going to be a mega starbucks. ;-)

[lddave]

I heard Mancuso bought the BMW franchise.

[valkman]

the problem is partly the dealer but it is mostly the bike.

I think BMW makes a good product. But it is like being married to a high maintenance woman. It looks pretty but it demands alot of your attention.

You also have to throw money at it to keep it happy.

I like low maintenance bikes

[leekellerking]

the problem is partly the dealer but it is mostly the bike.

I think BMW makes a good product. But it is like being married to a high maintenance woman. It looks pretty but it demands alot of your attention.

You also have to throw money at it to keep it happy.

I like low maintenance bikes


Yea. Ain't that the truth! :doh:


Lee

[BigChiefWoody]

Now that there isn't a Triumph dealer near here...does anyone know where there's a good independent shop near the Woodlands that can work on these bikes? I just hate to go to S. Houston for minor things.

[Grover]

Umm... anyone want to buy a dealership?

former BMW motorcycle dealership
26620 I-45 N
The Woodlands, Texas 77386
County: Montgomery

http://www.loopnet.com/Attachments/2/2/6/22690F0A-1FCD-40CE-8FEA-6F1C35B0C6BC.JPG
http://www.loopnet.com/xNet/MainSite/Listing/Profile/PrintAllSE.aspx?LID=15774381

Property Use Type: Vacant/Owner-User
Type: Retail
Vehicle Related
Building Size: 13,746 SF
Lot Size: 1.87 Acres
Price: $2,500,000
Price/SF: $181.87 Year Built: 2004
Date Last Verified: 7/7/2008
Property ID: 15774381


Property Description:
Former BMW motorcycle dealership located within The Woodlands and situated along one of Houston's most traveled Interstate Highways.

The Woodlands is the most successful suburban community in Houston. The mixed-use community has successfully integrated a broad range of housing, extensive retail, a full-service medical community, state-of-the-art research laboratories, and a large corporate community. Once complete, over 14 billion will have been invested in the Woodlands by its owners, builders, residents, municipalities and numerous corporate tenants. The combination of rich wooded lots, and close proximity to both diverse shopping and to the workplace has set The Woodlands apart from other communities in the Houston area and nationwide.

Excellent site for high profile retail, office, or medical use.

Location Description:
The property is located on Interstate 45 North in The Woodlands, Texas, directly across the freeway from The Woodlands Mall. KEY MAP 252 N

Property Types: Vehicle Related
Office Building
Medical Office
Free Standing Bldg

[dukey33]

TWTex Clubhouse! :dude:

Now to just find a benevolent benefactor......:ponder:

[Tourmeister]

TWTex Clubhouse! :dude:

Now to just find a benevolent benefactor......:ponder:

That would be great except for the part about having to get there... :doh: I hate riding in that area. Too much traffic full of totally distracted people.

[pinecone]

TWTex Clubhouse! :dude:

Now to just find a benevolent benefactor......:ponder:

It's a shame that place died. I hoped it would do better. Who there could bring her back to life? I know of a few people.

FWIW, the DS story that was posted early on their website was plagiarised.

I wrote it. Not the person that claims to have written it.

I hope if it ever becomes a bike dealership again, it is owned by somebody that actually rides on a regular basis. :rider:

[Grover]

All in all, with the lot size, and the new structure, $2.5 mill @ $181 per sq/ft is a good deal!

[GTgirl]

Well it doesn't surprise me that the BMW (only) businesses can't stay alive. They do not recognize their female customers. I have been in 2 dealerships here in Houston, both of which have closed. Each time I went into these dealerships, they asked if I was looking for something for my husband. Hello....single woman (of course they don't know that) pulls up on a K1200GT looking for gear. Do I look like I NEED a husband? Why can't they just recognize women as fellow bikers? A simple "can I help you with something" will do. Same thing happens at Stubb's.

Anyway....that is why I use Wild West. Dan & Chris in service are the best! Indy and Bob in parts are great! And I have bought 2 bikes from Moody so far. Haven't found anything to complain about with them. I like Gulf Coast for the BMW gear haven't tried anything else there.

Delores

[X1Glider]

I wasn't sure if 2.5 mil was a good deal or not. That property must be a darn good portion of that.

[X1Glider]

Well it doesn't surprise me that the BMW (only) businesses can't stay alive. They do not recognize their female customers. I have been in 2 dealerships here in Houston, both of which have closed. Each time I went into these dealerships, they asked if I was looking for something for my husband. Hello....single woman (of course they don't know that) pulls up on a K1200GT looking for gear. Do I look like I NEED a husband? Why can't they just recognize women as fellow bikers? A simple "can I help you with something" will do. Same thing happens at Stubb's.
That's a shame. Lisa knew her clothing line pretty well and the selection was good. Always helpful too. Being a woman herself, I would have guessed her to be more in tune with the women walking through her department. And anytime I went there to look for something specific all that seemed to be left was women's sizes.

[pinecone]

That's a shame. Lisa knew her clothing line pretty well and the selection was good. Always helpful too. Being a woman herself, I would have guessed her to be more in tune with the women walking through her department. And anytime I went there to look for something specific all that seemed to be left was women's sizes.

Just because she was a woman doesn't mean she knew about women's riding gear. She didn't ride. Neither did her husband. She did the best she could.

It would be the equivalent of myself selling gear to rock climbers. I've never participated in that sport.

Now that we've whipped the life out of this horse, I move that this thread dies.

[xcaliber]

I'm thinking about moving to a Sport touring type of bike , this thread just killed my interest in BMW. Not enough dealers to choose from. Thanks to all for the info. Guess I'll stick with the Japanese .

[Buellboy]

It is funny how we all know good service when we experience it.....
Giving good service is so simple, just treat someone the way you would want to be treated in the same situation and "doing the right thing" becomes obvious.
I notice that you have a 07 Ully. What is it about the bike you love so much?

[Dirtrideroader]

It is funny how we all know good service when we experience it.....


When you do experience it, you become addicted to it and expect it.

My brother lives in Austin. We are planning a ride out west in a couple weeks. He thought he might see if he could get his bike in for the 24k service before we left. He called Lonestar and the first appointment time they had was the week after we leave. I suggested he go over there and talk to them. See if he leaves the bike with them if they could work it in. I said if that doesn't work, do what I always do, talk to one of the owners and see if he can help.

Sure enough, they came up with a date before we leave. And they said if he brought it over today, they could probably work him in and get it done before then.

In all my experience with Lonestar, I have never come away feeling like they didn't go above and beyond what I consider good service.

I have no connection with Lonestar other than I am a satisfied repeat customer.

[Spook]

When you do experience it, you become addicted to it and expect it.

My brother lives in Austin. We are planning a ride out west in a couple weeks. He thought he might see if he could get his bike in for the 24k service before we left. He called Lonestar and the first appointment time they had was the week after we leave. I suggested he go over there and talk to them. See if he leaves the bike with them if they could work it in. I said if that doesn't work, do what I always do, talk to one of the owners and see if he can help.

Sure enough, they came up with a date before we leave. And they said if he brought it over today, they could probably work him in and get it done before then.


In all my experience with Lonestar, I have never come away feeling like they didn't go above and beyond what I consider good service.

I have no connection with Lonestar other than I am a satisfied repeat customer.

Lone Star is the ........ BEST :clap: :clap:

[TwistedFate]

Fabian Will Be The New Bmw Dealer....

[Spook]

Fabian Will Be The New Bmw Dealer....

Who is ' Fabian ' ?

[Texas T]

Who is ' Fabian ' ?
Someone that my mom dated a LOOOOONG time ago. :trust:

http://www.nugrape.net/Fabian.jpg

[Spook]

Yea, I forgot about that dude ..... check out the hair :giveup:

[Chirpy]

You guys are kidding, right?

[Texas T]

You guys are kidding, right? About what? She really did date him.
:mrgreen:

[Texas T]

Fabian Will Be The New Bmw Dealer....
How ironic is it that TwistedFate's "location" is "with your mom" when he posted this about Fabian?
:doh:

[shootergal]

I'm thinking about moving to a Sport touring type of bike , this thread just killed my interest in BMW. Not enough dealers to choose from. Thanks to all for the info. Guess I'll stick with the Japanese .

I bought my F800ST from The Woodlands store...the day before they closed the doors! Sure...it sucks having to go all the way to Gulf Coast for service, but I wouldn't trade my sport-tourer for all the tea in China! It's an awesome bike. Hope you'll at least take one for a spin before you change your mind!!!
Ride safe & have fun!
:rider:

[Chirpy]

About what?

That Fabian the singer will run a BMW dealership...

[Texas T]

That Fabian the singer will run a BMW dealership...

I doubt that. I'm sure he was speaking of some other Fabian.

[Spook]

:rider: :lol2:

[Chirpy]

Well, if Lyle Lovett can sell Yamahas, anything is possible!

[lddave]

Well, if Lyle Lovett can sell Yamahas, anything is possible!

I heard he lose mucho money on the dealership.

[R1150R]

OK, so what's up? Passed it a few minutes ago and there is some activity there, 2 pickup's w/ enclosed motorcycle trailers. I think I saw one trailer with a BMW logo and one with Harley Davidson on the side.

[Dirtrideroader]

OK, so what's up? Passed it a few minutes ago and there is some activity there, 2 pickup's w/ enclosed motorcycle trailers. I think I saw one trailer with a BMW logo and one with Harley Davidson on the side.

I guess you hadn't heard, BMW bought Harley Davidson and they are going to open the first joint dealership in the Woodlands.

[leekellerking]

I guess you hadn't heard, BMW bought Harley Davidson and they are going to open the first joint dealership in the Woodlands.

I thought HD bought BMW? Or was that Moto Guzzi? Coudn't be MV, could it? :doh:

[Texas T]

I guess you hadn't heard, BMW bought Harley Davidson and they are going to open the first joint dealership in the Woodlands.
:dude:


:mrgreen:

[Chirpy]

I guess you hadn't heard, BMW bought Harley Davidson and they are going to open the first joint dealership in the Woodlands.

The first joint dealership was the old pre-boutique Mancuso ;-)

You gotta be old school Houston motorcycle rider to understand that one. :mrgreen:

[Dirtrideroader]

The first joint dealership was the old pre-boutique Mancuso ;-)

You gotta be old school Houston motorcycle rider to understand that one. :mrgreen:


I was actually just making that up, it sounded like a good rumor. No truth was implied or intended...

[Chirpy]

Er, it wasn't "joint" like you could buy BMWs or Harley's.

It was more "joint" like you could buy pharmaceuticals and Harley's...

Pre-boutique should have been the clue....that no BMWs were involved :lol2:

Dang. When you have to explain them.

[Dirtrideroader]

Er, it wasn't "joint" like you could buy BMWs or Harley's.

It was more "joint" like you could buy pharmaceuticals and Harley's...

Pre-boutique should have been the clue....that no BMWs were involved :lol2:

Dang. When you have to explain them.

Some of us Southerners aren't quite as quick as "Yous Guys" from up north...

[Chirpy]

Huh?

You mean north of 620? :doh:

[Dirtrideroader]

Huh?

You mean north of 620? :doh:

No, I mean north of I-10!