Re: BMW of North Houston
I had an '87 BMW K75s that I bought from Cycle Shack in Bellaire. I loved that bike. After a couple thousand miles, it started jumping out of 2nd gear under hard acceleration. I took it to a dealer that was over on HW 3 at the time. They kept it a month, and when I picked it up, it still did the same thing. They worked on it another time and it stopped occurring. Only problem was now it was REAL hard to shift. They said it would loosen up over time.
About that time children came along and I did not ride the bike that much, just not enough time. We then moved to the west side of town. I thought great, Wild West Honda is only 10 miles away. I took the bike to them and asked them if there was anything they could do to make it shift easier. By this time, my left thigh had grown to twice it's normal size from the work out it was receiving from shifting the bike. The decided I needed a new clutch.
I am thinking, it only has 12k miles on it, seems early, but what do I know. When I picked up the bike, $1500 later, it still shifted the same. Of course I think $200 of that was for the 12k service they did. Which would explain why they spilled brake fluid on the fairing on the ride side of the bike that proceeded to eat the paint off. I called them on this. They said bring the bike in. They found the front brake master cylinder had a leak. Wow, it had never leaked before. I think that was a couple hundred to fix.
A year and a half later, the bike had gotten so hard to shift, my left thigh had grown to the size of the the East German female speed skaters. Finally, I decided to take it back to Cycle Shack, that had moved out on the SW freeway. They took the bike apart and decided I needed a new transmission. I asked the mechanic to see what parts had made him decide that this was the case. He showed me a shift fork with a line about the size of a pencil drawn line where the anodizing had warn off. I call B$ on this.
I told them to just put the bike back together.
I rode it home, then two days later, on my way to work, it died on 59 right in front of Cycle Shack. I pushed the bike off of the freeway and over to their parking lot and left it there. I called them later and accused them of putting it back together wrong. All the manager would say was "Hey, we told you it needed a new transmission."
After much arguing, they agreed to put a new tranny in it for the cost of the part. $1800. I pick it up a month and a half later, it is making the same squealing noise it made, right before the transmission quit shifting.
They said it was an alternator bearing making that noise. So they replaced it for another $90.00.
When I picked it up again, it still made the noise, but not as loud and they claimed it was normal. So I wrote a letter to the BBB explaining the situation. All this did was to really make the manager mad and he made some disparaging remarks about my character.
The new Transmission had a 12 month warranty on it. It lasted 13 months. I sold the bike "as is" to a guy from Kansas for $1500.
When I bought my next BMW, I bought it in Austin. They have done all the service work up until recently. I have been very happy with them.
My last service was done by the Motoguzzy Dealer out in Katy in the Park Ten complex. They seemed to do a good job and not charge me any more than Lone Star, if not a little less.
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