- Joined
- Feb 28, 2003
- Messages
- 51,226
- Reaction score
- 8,207
- Location
- Huntsville
- First Name
- Scott
- Last Name
- Friday
Howdy,
Some of you may recall that while in Colorado in July, I flipped the GS and my GPS was under it... So it got quite smashed.
When I called Garmin, they replaced it with a brand new unit for $100. This was a 60CS, about $400 or so new! I was impressed! A short while ago, the power button started acting up and finally the unit would no longer come on. I called them up, got the RMA number and sent it in. A week later, it came back good as new and working perfect.
Actually, it came back in even better shape than it was in when it left! While in North Carolina in September, I was riding Dyna Sport's KTM Vibration Master 9000. The GPS vibrated in the mount so badly that the rubbing etched the GPS case everywhere the two made contact. It appears that Garmin replaced the entire outer casing of my unit!! No extra charge and I did not even ask them about it! I'm sure it is the same unit as it still shows the same serial number and works with the same unlock code in City Select. How's that for awesome customer service!!??
With service like this, I will be buying another Garmin when this one bites the dust, which hopefully won't involve flipping the GS
Some of you may recall that while in Colorado in July, I flipped the GS and my GPS was under it... So it got quite smashed.
When I called Garmin, they replaced it with a brand new unit for $100. This was a 60CS, about $400 or so new! I was impressed! A short while ago, the power button started acting up and finally the unit would no longer come on. I called them up, got the RMA number and sent it in. A week later, it came back good as new and working perfect.
Actually, it came back in even better shape than it was in when it left! While in North Carolina in September, I was riding Dyna Sport's KTM Vibration Master 9000. The GPS vibrated in the mount so badly that the rubbing etched the GPS case everywhere the two made contact. It appears that Garmin replaced the entire outer casing of my unit!! No extra charge and I did not even ask them about it! I'm sure it is the same unit as it still shows the same serial number and works with the same unlock code in City Select. How's that for awesome customer service!!??
With service like this, I will be buying another Garmin when this one bites the dust, which hopefully won't involve flipping the GS
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