My Garmin 2610 screen recently delaminated. I love my gps. I was sad.
The GPS was <1 year old and still within the warranty period but I could not find the receipt anywhere. Garmin accepted the unit for repair on warranty with no cost to me even without the purchase receipt.
Today I received a BRAND NEW replacement unit from Garmin less than 10 days after I shipped them the broken unit and just in time for an upcoming trip to Florida. They transferred all my maps, routes and waypoints and even moved over the 2gb memory card I accidentally left in the unit when I sent it to them.
I wanted to make sure I shared the great experience with this vendor. I complain as much as the next guy when I receive poor customer service but the fact is I have experienced much more great service than poor service. Garmin just placed themselves in the GREAT category and have made me a 'Garmin-first'-type customer.
I have my gps back now. I love my gps. I am happy.
-FLETCH
The GPS was <1 year old and still within the warranty period but I could not find the receipt anywhere. Garmin accepted the unit for repair on warranty with no cost to me even without the purchase receipt.
Today I received a BRAND NEW replacement unit from Garmin less than 10 days after I shipped them the broken unit and just in time for an upcoming trip to Florida. They transferred all my maps, routes and waypoints and even moved over the 2gb memory card I accidentally left in the unit when I sent it to them.
I wanted to make sure I shared the great experience with this vendor. I complain as much as the next guy when I receive poor customer service but the fact is I have experienced much more great service than poor service. Garmin just placed themselves in the GREAT category and have made me a 'Garmin-first'-type customer.
I have my gps back now. I love my gps. I am happy.
-FLETCH