Spyvsspy
0
I want to forward my experience to those in the motorcycle community. Motomonster has provided the worst experience that I have had and it only keeps getting worse.
For starters:
I was looking for an adventure style helmet to replace my 5 year old fullface helmet. I scour many online reviews and with budget in mind I find a Speed & Strength helmet on Motomonster.com. I proceed with the purchase of the helmet and tinted windshield. Product arrives in a few days. Here is where the problems start. The helmet is way too small, sizing is wrong and the helmet to face shield seal comes right off. I realize i need to return this 2 minutes after opening the package. I read on the website on how to process a return with motomonster.com...send them an email so that they can give you a return code. I never get a return email...I send another email and again no response. I call and the guy says that I have to wait to be contacted. I go ahead and write a review on google and immediately get a callback from the same guy giving me a return code. He also asked for me to remove the review. Well I end up paying to send the product back and i get confirmation that it arrived on saturday the 3rd pf September. I sent a few emails and called back a few times since then and have not had any return contact or my money refunded.
For starters:
I was looking for an adventure style helmet to replace my 5 year old fullface helmet. I scour many online reviews and with budget in mind I find a Speed & Strength helmet on Motomonster.com. I proceed with the purchase of the helmet and tinted windshield. Product arrives in a few days. Here is where the problems start. The helmet is way too small, sizing is wrong and the helmet to face shield seal comes right off. I realize i need to return this 2 minutes after opening the package. I read on the website on how to process a return with motomonster.com...send them an email so that they can give you a return code. I never get a return email...I send another email and again no response. I call and the guy says that I have to wait to be contacted. I go ahead and write a review on google and immediately get a callback from the same guy giving me a return code. He also asked for me to remove the review. Well I end up paying to send the product back and i get confirmation that it arrived on saturday the 3rd pf September. I sent a few emails and called back a few times since then and have not had any return contact or my money refunded.