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BMW Motorcycles Woodlands

jfink

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Joined
May 29, 2007
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3,152
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Conroe, Tx
My title was in the mail when I checked it today. Hopefully, this was a learning opportunity for management at BMW Motorcycles Woodlands and the problems have been resolved.
 
Joined
Mar 31, 2003
Messages
1,301
Location
Fulshear, Tx
Good to hear. I didn't know about the BMW of OKC connection - that's where my K1200RS was originally delivered (I'm the second owner)... I still have the keychains.

Dave.
 

StromXTc

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Dec 29, 2017
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George West
My title was in the mail when I checked it today. Hopefully, this was a learning opportunity for management at BMW Motorcycles Woodlands and the problems have been resolved.
JUSTICE! So , they sat on the title for FOUR months AND blamed it on the state.
 
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brg

Joined
Apr 13, 2012
Messages
215
Location
East Texas
I had my fork recall done on Wednesday. Had a 1:30 appointment and they started promptly. Kevin (service manager) was super nice to deal with. Shane (salesman) offered me a Slingshot to go run some errands around town. I was having a beer at Hooters around the corner and Kevin called me at about 3:00 to let me know the bike was ready. Another great experience at their store.

BTW, the Slingshot was unimpressive to me. It felt like a cheap, plasticky go-kart. Kind of a novelty item. But to each his own.
 

2N2OUT

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Feb 17, 2012
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479
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Bastrop County
I noticed the name change to Woodlands Premium Motorcycles in their spam mail out last week. Who owns it now? It's a nice place, wish the best of luck to the new owners. The site says it's owned by Woodlands Premium Powersports, the closest I can find is Texas Premium Powersports in Spring. No idea if they are under the same ownership or not.
 
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Joined
Jul 29, 2018
Messages
144
Location
Boerne, TX
These titling and registration issues also have warranty consequences also. I try to find out when the bike was warranty registered. Maybe you got a couple extra months of warranty out of this snafu.
 

Centex

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May 11, 2011
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656
Location
Bastrop County
I noticed the name change to Woodlands Premium Motorcycles in their spam mail out last week. Who owns it now? It's a nice place, wish the best of luck to the new owners. The site says it's owned by Woodlands Premium Powersports, the closest I can find is Texas Premium Powersports in Spring. No idea if they are under the same ownership or not.
Has the 'woodlands' website always had new inventory linked to www.eurotek-okc.com?

If not, perhaps that's an indicator that they're now a part of one of the multi-dealer powersports entities that seems to be the trend at the retail end of the industry.

If so, good luck following the breadcrumbs to figure out the scope and ownership of the true parent entity - they seem to often have a very compartmentalized structure for whatever business reasons. Research on the Secretary of State business filings website may be a useful starting point if it's really of interest to you.
 
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2N2OUT

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Bastrop County
Eurotek was the previous owner, assuming there is a new one now. Eurotek owned it when I purchased my bike and started this thread.
 
Joined
Aug 15, 2006
Messages
7,058
Location
Huntsville
"The team that brought Woodlands Premium Motorcycles to Shenandoah, TX had previously helped several dealerships become successful businesses. Together, they sought to create a premium motorcycle dealership for the area North of Houston where local (and non-local) residents could make new friends, start epic journeys, and create new memories. In 2015, this team began the dealership's construction. Building, receiving inventory, and putting up fixtures (and lots of cleaning) took place over the next year, and they were finally able to open the doors in February of 2016.
Woodlands Premium Motorcycles is an authorized BMW Motorrad, Indian Motorcycle, and Polaris Slingshot dealership offering new & used motorcycles, parts & apparel, and service/maintenance. Additionally, we host weekly in-store and off-site events like Monthly Dinner Rides, Educational Events, Customer Appreciation Day Cookouts, and much more!

When you visit our dealership, you will feel the difference between us and the rest! We pride ourselves on our friendly, experienced staff, and will go above and beyond for our customers. We look forward to seeing you! "

From their Facebook page, almost sounds like same owners with new name??
 
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Joined
Aug 15, 2006
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"Same owners, new name is because of some upcoming news we will release soon!"

I went ahead and contacted them, here is the reply.
 

Tourmeister

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Huntsville
Any idea if it will be staffed by the same people? I had good experiences with the shop guys.
 
Joined
Aug 15, 2006
Messages
7,058
Location
Huntsville
Any idea if it will be staffed by the same people? I had good experiences with the shop guys.
No idea, it's been well over a year since I was in there. Disclaimer, just haven't had a reason. I don't know anyone there like at the Shack so don't visit there.
 
Joined
Sep 11, 2005
Messages
6,311
Location
Spring Texas
Not sure if this has been posted anywhere else but Woodlands BMW/Indian has now become a Triumph dealer. Sounds like they will have inventory in the next few days.
 
Joined
Nov 11, 2006
Messages
310
Location
Out Standing in the Field
I agree, I wouldn't avoid them based on one or even a few bad experiences. But I would seek out a dealer that has a process in place that prevents mishaps on standard operating procedures and they don't get more basic than financing and titles. Plus, while I might visit the dealer with some negative feedback online, they'd have to make it worth my while to make a large purchase from them. Just not worth the hassle. Thanks to the OP for posting up.

Perception and emotion ...

One person's rip is another's sharing.

I see the OPs comments as an emotional sharing.
we've all been there where a hassle like this is anxiety filled bag of hoops an owner has to jump through ... unnecessarily. Venting occurs.

I would prefer the raw data and then let me draw my own conclusions.

Would I steer clear from BMW of Woodlands altogether based upon this thread? Probably not. But if I found myself there looking at a potential purchase, I would certainly leverage this data to my benefit.

Just as the internet makes it easy to rip someone's experiences, it also makes it easy to rip someone posting their experiences.

Badgering a thread owner's raw emotions might prevent the next poster from sharing experiences while the data and emotion is high on the list.

Give me the data and let me decide.

Thanks for the info, 2N2OUT :chug:
 

cdc

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Jul 21, 2004
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Katy, TX
Where is the info on the Dragoo class?
The BMW Houston Club was checking members interest in his class in a recent email, but they did not say when or where. I'll forward you the info.
 
Joined
May 18, 2005
Messages
589
Location
Plano, TX
What a nightmare having to straighten out dealers' mistakes!

I always buy pre-owned and cash only, so title applications and getting license plates are 100% trouble free every time, as I do the application myself. But I really appreciate new vehicle buyers that allow some of us to buy used later! :-)

Also, my experience with service departments at dealerships has been quite positive. I just stay away from their sales and finance staff!
 
Joined
Dec 24, 2018
Messages
2
Location
Houston
Buyer beware, I purchased a K1600 GT from them in July. I asked them to finance through BMW, but they used MB Financial. Terrible interest rate, but I didn't care since I would be paying it off in short order.

Flash forward to November, I paid off the bike. MB Financial finally sent me paper work mid- December along with a note saying they didn't have my title and that I needed to contact the selling dealer to get it. I emailed the finance manager late December and didn't even get a reply. Email again and will call to follow up.

It took near 8 weeks to get my license plates out of them. Harris County said they had no record, I finally got plates after weeks of nagging them. Now they didn't process the title correctly.

Unfortunately, the folks were friendly and nice to work with, but no free 600 mile service and their lack of attention to detail means I won't ever darken their door again.:thumbd:


I had a similar problem with this dealer. Six months to get a "real' tag = when through two paper tags from them in the process. Now, ten months later, I STILL don't have a title. They blame the State. The State disagrees.
 
Joined
Jan 22, 2019
Messages
7
Location
Montgomery
Same experience for me as well. Almost 3 months after my purchase, no plates or title. Just excuses. . . I'm about to contact the State and start filing complaints. I am a patient person, but my patience is near the end. Sad really,

because like most people here, the sales and service were great, but this paperwork snafu is becoming a bitter pill to swallow.
 

2N2OUT

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Feb 17, 2012
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479
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Bastrop County
Call the nice lady down at the Montgomery county tax office. She was *super* helpful to me, providing me the details of what the dealer did wrong so I had specific points to share with the dealer when they denied it was their fault. At this point with more folks still having problems, the state should consider taking action.
 
Joined
Jan 22, 2019
Messages
7
Location
Montgomery
Thanks for the suggestion. I will call Montgomery County tomorrow or Thursday and depending on what they say, go to the dealership in person and speak with the GM.

Then depending on if and how that conversation goes I will decide if I want to get the State involved and file a formal complaint.
 

StromXTc

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Dec 29, 2017
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George West
Doesn't the state issue something called a dealers licence? Who oversees the dealers from S.O.TX. this is the same crap that started this thread.
 
Joined
Jan 22, 2019
Messages
7
Location
Montgomery
A quick update. I received a call today informing me my plates had come in and were ready to be picked up. The paper work was dated for today which means they sat on the paper work for exactly 90 days. I'm not sure why they would do this, or what they would gain from it, but I now have my metal plate and I'm happy that its over.
 
Joined
Nov 11, 2006
Messages
310
Location
Out Standing in the Field
The older I get the less tolerance I have for bs like this. I pay for No Worry. Put me through something like this and I'm Done. I'm glad it worked out for you though.

A quick update. I received a call today informing me my plates had come in and were ready to be picked up. The paper work was dated for today which means they sat on the paper work for exactly 90 days. I'm not sure why they would do this, or what they would gain from it, but I now have my metal plate and I'm happy that its over.
 
Joined
Dec 24, 2018
Messages
2
Location
Houston
Same experience for me as well. Almost 3 months after my purchase, no plates or title. Just excuses. . . I'm about to contact the State and start filing complaints. I am a patient person, but my patience is near the end. Sad really,

because like most people here, the sales and service were great, but this paperwork snafu is becoming a bitter pill to swallow.



And the adventure continues with me. After ten months of back and forth with them to no avail, they finally "kicked me to the curb" and told me that it was my problem now as they were finished dealing with it. They sent me a stamped, addressed envelope, and almost completed replacement title form and a check for $2 and told me I was on my own and to stop bothering them about it. So - I finsheid filling out the title form, used the envelope and check they sent me and mailed the whole package off a week ago. I got it back today exactly as I sent it. It has no Post Office markings on it, so I am ASSUMING that the address on the envelope that they provided me as incorrect. So, going on ELEVEN MONTHS now, I STILL have no title and the dealership has abandoned me. I guess I am going to verify the DMV address on the stamped envelope that the dealership sent me and try again. I won';t be at all surprised if the $2 check they sent to voer the replacement title bounces. Nothing much would surprise me from thesae guys at this point.This is way, way beyond ridiculous at this point.
 

Tourmeister

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Huntsville
Their actions are unacceptable. You may want to consider calling the Attorney General's office. Or, contact DPS and find out who is responsible for enforcement of the regulations regarding dealer title transfer issues.
 
Joined
Jan 22, 2019
Messages
7
Location
Montgomery
Brinkley, the only thing I could suggest is to not mail the forms. Take all your documentation with you and go to the tax office in person. That way if something isn't filled out properly it can be corrected right then. . .
Also go around the middle of the month, because the beginning and end of the month they are really busy.

I'm sure someone there will be able to walk you through the forms so you can get this mess straightened out.

Good Luck.
 
Joined
Feb 22, 2015
Messages
28
Location
Montgomery
I was in there looking at a GS Saturday and I was in there once when I moved to the area. Their sales staff isn't helpful at all and both times I have been they have only had one salesman on the floor.

My Indian is due for tires soon so I plan to try out their service department at least.
 

2N2OUT

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Feb 17, 2012
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Bastrop County
The nice lady at the tax office told me exactly what was needed on the forms when I called. She had them on her desk waiting on the Woodlands clowns to come sign them. A phone call or a visit would likely pay dividends on getting your documented in order. I also went to TXDOT to try and order a replacement title and they provided my the tip to go to the tax office to get it sorted out.
 
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