Pretty much every major grocery chain has their version of “click and collect”...costs vary. My wife likes using Kroger’s system, but I don’t care for it. It seems like there are always two or three items we select that they don’t have in stock. They substitute something similar that you can choose to keep or not. That drives me a little crazy...I usually would have chosen a different substitute and would have to then go into the store and buy it separately.I see where HEB has parking places out front and you text HEB saying your here and waiting outside for your groceries. So some one has picked your stuff. So is it free? or does it cost extra I'm sure.
Wal-Mart does the similar thing, correct? How much does it cost?
I would venture to guess that this might be an issue at first, but as more customers use the service and start complaining about stuff like bruises, spoilage, etc,... that the stores will have to pay attention.While actually driving to and shopping in my local Walmart, I saw a couple workers stocking tubs from a list.
I assumed it was on-line shopping/curb side delivery service.
They were just grabbing packages and placing them in the tubs.
Not looking for bruises on fruit or the leanness of the meat.
Maybe it's just me, but I inspect fresh, raw items pretty close.
This has the appearance ... for me at least ... to be a bit disappointing and not unexpected.
Totally agree with this. With three kids, it was always an ordeal when they were younger and Beth would take them shopping while I was at work. Even now, it is just a time factor. We home school. So for her to take time out of the day to go into town really eats into school time and can get the kids behind. They are at least finally getting old enough that we can leave them home alone for a while. But for parents of small kids, this would be a HUGE convenience.I enjoy seeing and trying new things found at my local HEB. I do see where where a single mother or any parent that doesn't want to deal with undoing car seats and dragging along kids would much rather pay the $5 for convenience. The more parents that do that, it also makes my shopping experience better.
It was grocery items and my immediate reaction was freshness, expiration date, bruising or damage ...
- Fresh Fruit / Meat: We use a WIBI (pronounced wee bee) guide to decide what to select for a customer. It stands for Would I Buy It? Fresh is huge touch point for us. If you are not happy with your selection an email or a phone call complaint will get you a return call, an apology, and most likely a discount on your next order. The order pickers are tracked so we can go back and "have a discussion" with that person. Online Grocery customer satisfaction is probably the highest store focus right now.
- Mitch, if the workers were stocking grocery items to the tubs then yes, you saw them picking for an Online Grocery order.
It's key to getting this kind of shopping accepted on a mass level. If people have a couple of bad experiences with bruised fruit, out of date meats, etc, they will probably not use the service in the future.It was grocery items and my immediate reaction was freshness, expiration date, bruising or damage ...
The accountability side of it is interesting.
From the article above: "Walmart, which offers online grocery pickup at more than 2,100 stores, is now considering adding automation to its stores that could help with fulfilling orders, Foran said." Although the article quotes him as saying we are "considering" it, it's already in place and being tested: https://news.walmart.com/2018/08/03/associates-and-alphabot-team-up-to-make-walmarts-popular-grocery-pickup-service-even-betterIf I were starting a new grocery system, I would separate the online process from the conventional store design. Build separate central "warehouses" designed specifically for online delivery which use autopicking technology and automated deliveries. These systems would be designed to allow for easy update as technology improves. I would convert the current large grocery store "department" model to smaller local store fronts with larger produce and perishable selections. The central warehouse will deliver to the home for consumers who elect that convenience or to the smaller storefronts for customers who want to select their own perishables.