Moose
0
I used to love going into the shop as it's an old school type of shop, everybody seems friendly. Sadly as of today I would not recommend having them service your motorcycle.
About 6 weeks ago I bought a R100GS from Sandia BMW in Alb, NM, in pretty good shape. The bike came with a 30 day warranty which I thought was pretty decent of them. Being 1000 miles away from them we agreed that any warranty work would be done by Gulf Coast
The only problem I found was the airhead bouncey speedo and after a email exchange with Sandia it we agreed that I could take it in to Gulf Coast for them to have a look.
Almost 4 weeks ago I ( Mar. 15) took the bike in. They said that they had talked to the Sandia sales guy and it was a go. At that time I said the since you have the tank off anyway please replace all of the cables.I asked them if it'd be done for the weekend and they said possibly but not likely. I didn't break into a sweat when it wasn't done and the following week actually dropped of a pair of fresh tires for them to change out. At that time they said they were waiting for parts. Phone calls since then have varied from still waiting for parts or it's on the lift.
At no time have they ever called to give me an update.
Finally last Tuesday they said today is the big day. No phone call so I call them - oh yea the work is just done- BUT what were we supposed to do about the speedo. I call them again Thurdasay to follow up but they are still clueless so I try once again to straighten them outand they are going to overnight the part and the bike will be ready Friday. Call Friday ofcourse they are waiting for Sanadia to call them back (I calledSandia and GC never rang them). Yesterday I call GC to sort it out again - and am told that the bike will be ready today. Today I call and guess what no bike - no part oh and by the way I've got to pay for the repair now and then get Sandia to remburse me. They now say I can pick it up next Tuesday but I'll not hold my breath
I'm greatly displeased - it only went to them for the speedo work in the first place - I'd have done the cables myself if I'd have know this- I guess it's the price you pay for being lazy.
Again - I can't recommend having Gulf Coast BMW work on your bike YMMV
About 6 weeks ago I bought a R100GS from Sandia BMW in Alb, NM, in pretty good shape. The bike came with a 30 day warranty which I thought was pretty decent of them. Being 1000 miles away from them we agreed that any warranty work would be done by Gulf Coast
The only problem I found was the airhead bouncey speedo and after a email exchange with Sandia it we agreed that I could take it in to Gulf Coast for them to have a look.
Almost 4 weeks ago I ( Mar. 15) took the bike in. They said that they had talked to the Sandia sales guy and it was a go. At that time I said the since you have the tank off anyway please replace all of the cables.I asked them if it'd be done for the weekend and they said possibly but not likely. I didn't break into a sweat when it wasn't done and the following week actually dropped of a pair of fresh tires for them to change out. At that time they said they were waiting for parts. Phone calls since then have varied from still waiting for parts or it's on the lift.
At no time have they ever called to give me an update.
Finally last Tuesday they said today is the big day. No phone call so I call them - oh yea the work is just done- BUT what were we supposed to do about the speedo. I call them again Thurdasay to follow up but they are still clueless so I try once again to straighten them outand they are going to overnight the part and the bike will be ready Friday. Call Friday ofcourse they are waiting for Sanadia to call them back (I calledSandia and GC never rang them). Yesterday I call GC to sort it out again - and am told that the bike will be ready today. Today I call and guess what no bike - no part oh and by the way I've got to pay for the repair now and then get Sandia to remburse me. They now say I can pick it up next Tuesday but I'll not hold my breath
I'm greatly displeased - it only went to them for the speedo work in the first place - I'd have done the cables myself if I'd have know this- I guess it's the price you pay for being lazy.
Again - I can't recommend having Gulf Coast BMW work on your bike YMMV