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Has anyone else had issues with amazon Prime deliveries?

mitchntx

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Granbury
#1
Over the last few months, I've had deliveries that have been delayed due to shipper mishandling ... specifically, USPS.
Amazon is of little help and of course, the post office is nonresponsive.

I use Prime for the free shipping (basically, prepaid and fixed amount shipping) and a designated delivery date.
Being semi-rural and an hour from the nearest "city", it makes fiscal sense to buy mail order.

So I'm torn between those benefits and the frustration with increasing delivery problems.
I'm wondering if there are others becoming more and more frustrated and thinking of blowing off amazon altogether.
 

Tourmeister

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Huntsville
#2
If it comes UPS or FedX, no problems. If it comes USPS... well, let's just say they have never been known for their exceptional service. Our USPS person can barely be bothered to get out of their car EVER. They leave packages leaning up against trees or mail box poles out by the street. I've watched them literally drop packages over fences onto concrete. They NEVER get a signature when it is a signature required delivery. Deciding to use USPS was probably not one of Amazon's best moves.
 

mitchntx

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Granbury
#4
Same experience ... I've counted four delays due to missorting since November 1st.

A package ordered on the 9th was shipped from Houston and is now in Kansas City and buried in a snow storm.
 
Joined
Apr 4, 2006
Messages
13,844
Location
Arlington, TX
#5
My Amazon shipping experiences are going the other way. I am frequently surprised by what all I can order and with Prime it is either free 1-day or free same-day delivery. I can't tell you the number of times I've ordered something at lunch while at work, and it is sitting on my porch when I get home. I do need to point out that I am right smack in the middle of the metroplex, so while I get the crappiest of crappy traffic, I also seem to get the best of the best when it comes to shipping.

And it does all depend on what is being bought. Quite a bit of my stuff is fufilled through Amazon, but there are times where it goes through Amazon's portal but is being shipped from a vendor, then shipping times are varied. But overall I have been very happy with it.
 
Joined
May 20, 2004
Messages
12,100
Location
Austin, TX
#6
Mitch, are the Amazon pick up lockers an option for you? They deliver to the locker and send you the info to access it. You have to drive to the locker, but it never leaves Amazon's delivery system. We get good deliveries here and my wife works from home so theft isn't an issue, but people around us who can't be home will use the lockers.
 
Joined
Dec 11, 2017
Messages
291
Location
DFW
#8
I've only recently had something get delayed. Pair of pants I ordered came from Pennsylvania and after getting to Dallas, they got sent to San Antonio before finally being brought back to the Dallas area to be delivered a day late. While it was in route from SA to Dallas, Amazon tracking wouldn't tell me anything until it got to Dallas.
 

randypower

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May 10, 2014
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260
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Spring Branch, TX
#9
FWIW, our delivery issues with USPS are exceedingly rare. They will usually come up our driveway (~100 yards) for larger packages to put them at our door. But then, most of the large packages come by UPS and FedEx who always come up the driveway.

When there is an issue, USPS is far easier. They are helpful, and 5 mins away unlike the others who are 40+ mins.

This is Spring Branch, kinda less rural than Granbury distance-from-a-big-city-wise.
 

toolfooldan

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Oct 15, 2018
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26
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Temple, TX
#10
No ongoing delays in the Temple metroplex. Sometimes UPS contracts the "last mile" shipping to USPS, and I think that hand-off isn't always smooth. I've experienced nothing so bad as to ponder wanting to give up Prime or Amazon. That's unthinkable. :eek2:
 
Joined
Jan 22, 2011
Messages
5,297
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At the back of the pack and out of the dust
#11
On the fence with package deliveries, but I don't blame Amazon for the service that USPS and UPS provide. I buy a lot of parts for both my bikes and cars trough Amazon and I'm always surprised by what I can find there. I work from home and the biggest issue I have with delivery is when they deliver off the day they said at the time I ordered. Early is just as bad as late if I'm not at the house when it arrives. Once I caught a postal carrier throwing the package from my driveway to the door of the house, but that was an outlier. I'll go out and greet the postal carrier, the UPS driver and the FedEx driver. It makes a big difference in how they handle your deliveries. If you do get a Prime delivery late, contact amazon and they will extend your Prime for a month.

BTW, the USPS is like AAFES in that it is a non-appropriated funds division of the Fed. It gets no tax dollars to support it's operations. Go online and check it out.
 
Joined
Jun 13, 2014
Messages
645
Location
Denton
#12
I hate Amazon with a passion. I have had a box left on the side of the road a quarter mile from my drive way. I have had countless orders cancelled due to shipper mis handling. I'm not a prime customer and should not have to be. Their search features suck if you don't know exactly what you are looking for. They are two big and not managed well. They are so big that the shipping cost is more of a bribe. It's no longer about you choosing how much you want to pay for a shipping cost that they are passing through from the shipper to you. You are paying them to move quicker. I ordered an item the other day that was delivered from Keller area. (20 miles) They said it would take 10 days for delivery. On the email for the order it asked if I was sure I did not want it faster? I could go ahead and pay for faster shipping. Just seemed a bit slimy to me.
I use jet when I can our wherever else I can find it. Unfortunately I still have to use Amazon for somethings anyways.
I hate Amazon.....
Sorry for the rant.
 

mitchntx

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Granbury
#14
On the fence with package deliveries, but I don't blame Amazon for the service that USPS and UPS provide. I buy a lot of parts for both my bikes and cars trough Amazon and I'm always surprised by what I can find there. I work from home and the biggest issue I have with delivery is when they deliver off the day they said at the time I ordered. Early is just as bad as late if I'm not at the house when it arrives. Once I caught a postal carrier throwing the package from my driveway to the door of the house, but that was an outlier. I'll go out and greet the postal carrier, the UPS driver and the FedEx driver. It makes a big difference in how they handle your deliveries. If you do get a Prime delivery late, contact amazon and they will extend your Prime for a month.

BTW, the USPS is like AAFES in that it is a non-appropriated funds division of the Fed. It gets no tax dollars to support it's operations. Go online and check it out.
I hear you, brother ... my take is somewhat different, though. Amazon chooses the carrier ... so I do hold them culpable for carrier related delays.

As you, I strike up a conversation with the delivery guys ... offer them a cold bottle of water on those hot summer afternoons. Establishing a report does humanize what they do and made maybe it changes the attitude.

The issues outlined for me are those associated with mishandling, missorting and damaging the items while in transit ...

This specific time ...
I ordered parts on the 9th with next day delivery offered by my Amazon Prime subscription ... it's not free, I prepay for it.
Tracking shows the parts were mailed via USPS same day.
Made it to Dallas same day, then fell into a black hole.
On the 11th the parts show up in Kansas City due to "missorting" (everything is barcode scanned, how can it be missorted?)
On the 12th, the parts were delayed due to weather.

I contacted Amazon and had a chat with a CSR. Ultimately offered me 20% off the order ... a $26 order.
Maybe I'll have a cup of coffee with it.
 

Tourmeister

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Huntsville
#15
Our UPS/FedX people are very responsive to personal contact and they have always done right by us. Our current USPS person is not responsive AT ALL. No one in our neighborhood or in my parent's neighborhood likes her. She exemplifies that unresponsive government agency worker apathy that people make fun of. Even when I try to engage her and be friendly, it is REAL obvious she isn't having anything to do with it. Our last USPS lady was awesome. This one... not so much. :whatever:
 
Joined
Oct 15, 2017
Messages
51
Location
Brenham
#16
Check out USPS Informed Delivery. It's free to sign up and has eliminated all the issues I have had with getting packages from Amazon Prime.

I live in downtown Brenham in a residential house. Twice in a row I had prime packages for Sunday delivery that were marked undeliverable due to apartment/commercial building door locked and said I needed to contact the post office for delivery instructions. Lo and behold, come Monday morning, my package is sitting on my front door. I called the local postmaster to complain but was told it was a judgement call on the postal carriers part and there was nothing he could do.

I spoke with my brother-in-law who is a rural route carrier for a nearby PO. He said they are under pressure from USPS to fulfill the Amazon orders on time or else the USPS gets dinged by Amazon. There are a few exceptions to this, such as being undeliverable. He said his local postmaster will get them to game the system so they don't get dinged. Evidently if there are enough dings Amazon has the right to pull their contract and go with another carrier.

He said to sign up for informed delivery, because those packages and regular mail are handled a little differently. I will say, since i signed up, I haven't had any more delivery issues with my Prime orders. Plus, it's nice to see what mail will be in the mail box.
 

mitchntx

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Jun 11, 2006
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Granbury
#18
Thanks for the feedback. I did sign up for informed delivery.

Not sure how that might help mishandling packages while in transit, but it certain can't hurt.
 

2WheelNut

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Aug 25, 2017
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Arlington
#19
Probably depends a lot on where you live.

I probably have 2 or 3 Amazon orders a week. Out of over a hundred orders last year, I only had one incident where an empty envelope was delivered because the item fell out. It was promptly replaced the next day.

I am in the middle of their shipping lanes though....that might explain my excellent results.
 
Joined
Apr 26, 2006
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4,015
Location
Seabrook, TX
#20
I am somewhat confused at some of the animosity towards Amazon. Not that I am any kind of Bezos fan, but the troubles I am seeing are with the shippers. Other than Amazon choosing lowest bidder, they really don't have much control over it. If you are the type that throws money at problems to solve it, I think there are still options for premium or overnight shipping in Prime.
 

mitchntx

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Granbury
#21
A Prime membership is $125/year which, for me, is a fixed cost for shipping for the year.
They decide who their primary shipper will be.

So yes, Amazon is culpable in delivering a service I prepay for.

If I order a pizza for delivery and it arrives 4 hours late ... is Domino's culpable in selecting a delivery driver who drives a Yugo?
 
Joined
Oct 9, 2007
Messages
11,183
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Far East DFW
#22
Most of the time I have no issues. Our neighborhood carrier is known among the community facebook page for delivering to the wrong address. I've had a few envelopes go to the same number the next street over, but never an Amazon package. Once delivered next door was all. My issues usually are with USPS and getting it to my local post office, such I'm doing now on a $10 electronic hobby box that was supposed to arrive on Thursday but is now rescheduled for this coming Wednesday. It happens but only occasionally.

Not sure about the hate on the search thing. It's one of the reasons I like Amazon because I can always find what I'm looking for so fast. In fact, after wandering Wal-Mart for about 10 minutes I found a battery display that was all out of the battery I needed. 30 seconds later I had an order in on my phone for said battery.
 
Joined
Jan 22, 2011
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At the back of the pack and out of the dust
#23
Amazon chooses the carrier ... so I do hold them culpable for carrier related delays.
Fair enough.


Our UPS/FedX people are very responsive to personal contact and they have always done right by us. Our current USPS person is not responsive AT ALL. Our last USPS lady was awesome. This one... not so much. :whatever:
One USPS carrier stopped long enough to say that they were measured and watched pretty closely and that if he was seen wasting time talking to me that he could get into trouble. Then again some carriers are just jerks.

Check out USPS Informed Delivery.
I've got something similar with UPS. They send me an email that they have a package to delivery, an email when it goes on the truck and an email after the guys scans it at my door. This sounds pretty good for USPS. Worth a try.
 
Joined
Oct 15, 2017
Messages
51
Location
Brenham
#24
Informed Delivery won't help with the 'In transit' part, but it has certainly has helped with my issues on the delivery end.

But, I've also had my fair share of drunk packages with carriers other than USPS:

f8XVvxV.jpg
 

mitchntx

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Granbury
#25
Update:

The package due on Saturday the 12th has vanished.
No tracking updates since Friday the 11th

Amazon has cancelled the order and issued a refund.

I did sign up for Informed delivery and it's a nifty tool.
 

OldTLSDoug

Living the Dream.
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Glen Rose
#26
I am still waiting for a FedEx delivery from Christmas 2017. The latest FedEx delivery driver said they might have delivered it to the Cell Phone tower near the house. Only thing around with a fenced gate. They won't pay me because they say the driver delivered it correctly. All of them have issues.
 
Joined
Jun 13, 2014
Messages
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Location
Denton
#27
Update:

The package due on Saturday the 12th has vanished.
No tracking updates since Friday the 11th

Amazon has cancelled the order and issued a refund.

I did sign up for Informed delivery and it's a nifty tool.
This is the normal story I get. Of course when I try to reorder, the price has gone up or something.
Amazon relies on a lot of different suppliers and that will be their downfall.
 
Joined
May 10, 2011
Messages
732
Location
Clear Lake
#29
I appear to be lucky as I have only had a couple of delay issues and not much else.
There was one package in 4 years that never arrived, and I got a refund in 24 hrs so can't really complain.
2day delivery can sometimes take 4 days but that's not usually a problem for me.
I also enjoy the streaming I get with the prime cost, getting rid of cable is definitely worth it just for that!
 
Joined
Nov 26, 2016
Messages
92
Location
Springtown TX
#30
In PA we never had issues. Since moving out here to Springtown in 2017 it has been very hit or miss. Some of it is our local USPS carrier. We don't have a fence so instead of coming down our 150' driveway for awhile they were dropping our packages over our neighbors fence across the road. He brought them over but I think he got tired of it and complained. Because they finally started putting them on our front stoop. But as an act of rebellion they would drive through our yard up to the stoop to avoid walking. I complained once after some very deep tire tracks in our front yard on a rainy day and that stopped. I have complained about late Prime packages and got $10 credits a few times in the past. But I really don't like complaining so I let it go a lot.
 

Tourmeister

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Huntsville
#31
But as an act of rebellion they would drive through our yard up to the stoop to avoid walking.
Our USPS mail lady will NOT get out of her vehicle, under any circumstances. She really likes her horn. She is VERY impatient and doesn't give you more than 30 seconds or so to appear before she's tearing out of the driveway. Multiple times we have opened the door to see her driving away. We get the little slip in our box out by the street saying that no one was home. Then we have to go into town to get the packages.

My UPS dude is awesome. He also delivers to our office, which is a few miles down the road from my house. He'll approach the front door and he can see me at my desk through the window by the door. If he sees me on the phone, he'll give a gentle knock to make sure I know he's there, and then either leave the package at the door or set it just inside if I motion him in. Yesterday he showed up at the door empty handed. I went over to see what was up and he asked me where I wanted the boxes... unusual... I walked over to the truck with him and when he opened the rear of it, he said, "This is all for you!" It was pretty much the entire truck!! My dad had ordered a bunch of raised bed gardening kits and potting soil. We have a covered parking spot next to the garage and asked him if he could put it under the cover for us, then we went back inside. Later I went out to check on it and he had stacked it all very neatly in the center of the slab so that it was covered from all sides as good as possible. Sometimes, if I am expecting a package that is set to be delivered to our house and he comes by the office first, I will ask if he has one for me and he'll go ahead and let me take it rather than making me wait until I get home.

As for Amazon itself, we have had great luck dealing with their customer service. There have been some orders messed up over the years, but no worse than any other retailer. Returning/Exchanging things has always been easy, unless we have issues with the USPS, which we recently did :doh: :roll: Amazon told us to mark a box "refused" and give it back to the USPS for return. Instead the USPS kept trying to deliver it. She CRAMMED it in our mailbox. It was so tight that we could not get it back out without damaging the box. So then we took it to the actual Post Office so they could repack it and send it back.
 
Joined
Feb 10, 2015
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Fm 1681, Stockdale.
#32
I've had a big problem with FedEx not putting packages in the big container at my gate marked "packages". Had a few parts orders left in the dirt and mud. When I emailed FedEx customer service, they replied that I needed to call customer service because customer service could help me better than customer service.:doh:

Usps an Ups do not have a problem finding the box. Until recently FedEx turned all packages for my area over to Usps, I assume funding cuts ended that.

I can't find the photos.
 

mitchntx

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Granbury
#33
Again, the delivery folks seem great. I try and meet them when I see them and offer a cold bottle of water or gatorade in the heat of the summer.
Again, I don't seem to have issues with FedEx or UPS processes ... only time things go sideways is with USPS.
Again, if it were only an occasional issue, I can understand. But four times since October.

I looked at the shipping notification issued by Amazon and it clearly states "guaranteed delivery by".
So I asked, via chat with Amazon CSR, what was their definition of "guarantee"?
Only received canned, scripted responses, none of which contained an answer.

Under the Amazon logo it clearly states "guaranteed delivery by" ... so from my POV Amazon puts themselves as THE responsible party.
 

Tourmeister

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Huntsville
#36
Again, the delivery folks seem great. I try and meet them when I see them and offer a cold bottle of water or gatorade in the heat of the summer.
Again, I don't seem to have issues with FedEx or UPS processes ... only time things go sideways is with USPS.
Again, if it were only an occasional issue, I can understand. But four times since October.

I looked at the shipping notification issued by Amazon and it clearly states "guaranteed delivery by".
So I asked, via chat with Amazon CSR, what was their definition of "guarantee"?
Only received canned, scripted responses, none of which contained an answer.

Under the Amazon logo it clearly states "guaranteed delivery by" ... so from my POV Amazon puts themselves as THE responsible party.
I've ordered from lots of places using one or two day delivery when I REALLY needed parts. It is hit and miss on whether or not they actually DO get there overnight or in two days. I've yet to find one that will actually give a refund if the package does not arrive on time. It kind of begs the whole question of what's the point in a customer paying for it if you won't actually do it!? The answer I have most often been given is that paying for that service means they will TRY but there is no guarantee... Seems a bit scammish to me... :roll:
 

h2000fb

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Nov 21, 2006
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Crawford, TX
#37
Their lowballing the shipping price, being subsidized by the US government
Most people either do not know this or do not believe it. But, you are correct - mostly.

Amazon dictated the price they will pay - take or leave it. It took some time, but the post office accepted the "deal" even though it was less than USPS's cost.... pause.... this means it costs USPS money everytime they accept a package from Amazon.

Think about it. At the end of the day:
- Your postal rates are increased to cover all Amazon USPS deliveries even if you don't use Amazon
- and/or the Federal Government increases its subsidies in order to effectively "pay" part of Amazon's shipping cost to keep Amazon
- Why does the government and the USPS only give Amazon this preferential treatment?
- Why does the use give every small business in the US this same break? They deserve it more than Amazon?
- Amazon is the only one getting Saturday delivery from USPS.
 
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