Again, the delivery folks seem great. I try and meet them when I see them and offer a cold bottle of water or gatorade in the heat of the summer.
Again, I don't seem to have issues with FedEx or UPS processes ... only time things go sideways is with USPS.
Again, if it were only an occasional issue, I can understand. But four times since October.
I looked at the shipping notification issued by Amazon and it clearly states "guaranteed delivery by".
So I asked, via chat with Amazon CSR, what was their definition of "guarantee"?
Only received canned, scripted responses, none of which contained an answer.
Under the Amazon logo it clearly states "guaranteed delivery by" ... so from my POV Amazon puts themselves as THE responsible party.