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Wild West Motoplex BMW Service, Excellent Service

masterblaster

Forum Supporter
Joined
Sep 12, 2011
Messages
219
Location
Conroe
My normal dealers are
Cycle Shack North - very Happy with this dealer as far as sales and service for my KTMs, Honda and Yamahas Service manager Mike is a great guy and will get you hooked up just fine.
Woodlands Harley for Service since Ranch HD sold to new owners. Very good buying experience at the old Ranch HD. have not tried the new Owners yet but have been going to the Woodlands location, they seem to do a decent job, need appointments though.

BMW

Now for my challenge, I bought two BMWs from the North BMW Dealer, great buying experience, fair price on both bikes, took 6 months to get plates though, kind of ruined my whole experience, had leaking fork stanchion on my 17.5 R1200 GSA and had a blinker stop working on the 18 S1kRR, could not get bike looked at until the 11th of Feb but I would not be back in country until the 22nd, si it was then the 25th for first avail, so I brewed on this for a few days. Contemplated getting rid of the Beemers because of negative dealer support. BMW and HD need dealer support because of warranty issues, the Jap bikes not so much, for two reasons, they dont break and the warranty is only 12 months where as the "premium" brands do break and the warranty is two to 3 years 36k miles BMW or unlimited for HD.

So to my point in writing this post, gents at Cycle Shack recommended I contact the Wild West crew to see what they could do, was told to bring the bikes down when I had time. Dropped the S1kRR off yesterday at 1745 hrs yesterday got called at 0930 that bike was fixed, teh blinker was not warranty as I screwed up wiring with aftermarket blinkers, they popped off farings fixed wiring and put it back together, 1 hour charge, very fair in my book. Dropped off the R1200 GSA this afternoon at 1400. got text at 1630 that seals were replaced under warranty. So one day got both bikes back fully running perfect shape. I will be keeping these BMWs even if I have to ride 70 miles each way to get service.. Very similar work attitudes between the CSN stotre and EWild West, good people at both stores..

We all need a good dealer networks with skilled mechs, I am not writing off the North BMW yet as it would be great if they turned up their game, I might have just caught them at a busy time but the Wild West store will be getting my service business from here on out, no matter how far I have to drive.
 

Tourmeister

Keeper of the Asylum
Admin
Joined
Feb 28, 2003
Messages
47,965
Location
Huntsville
First Name
Scott
Last Name
Friday
I have had good experiences with WW BMW as well. That said, I also had several good experiences with the guys in the Woodlands with work on my 07 1200 GS. But, I've not bought a bike from them.
 
Joined
Aug 15, 2006
Messages
9,888
Location
Huntsville
First Name
Rob
Last Name
Vaughan
I have had good experiences with WW BMW as well. That said, I also had several good experiences with the guys in the Woodlands with work on my 07 1200 GS. But, I've not bought a bike from them.
How long ago, not real impressed right now.
 

mlinkibikr

Forum Supporter
Joined
Mar 31, 2003
Messages
1,387
Location
Fulshear, Tx
First Name
David
Last Name
Little
Wild West is THE place to go for BMW service. My newest bike is a BMW in large part because I knew who would be servicing the bike - I had lots of concerns about that for the Ducati I was alternately considering.
 
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