• Welcome to the Two Wheeled Texans community! Feel free to hang out and lurk as long as you like. However, we would like to encourage you to register so that you can join the community and use the numerous features on the site. After registering, don't forget to post up an introduction!

Wild West Motoplex BMW Service, Excellent Service

Joined
Jun 14, 2020
Messages
215
Reaction score
162
Location
greater metro Huntsville
I also wonder if WW will replace the pads since they are now contaminated with diff lube.

You would hope so!

They didn't and they rode the bike 5 miles and said it was ready. When I got it home the evening of 10/14, I cleaned the back end even better than they did including nearly an entire can of brake cleaner on the pads / caliper / rotor. When I rode to work Friday the 16th, the rear brakes were obviously working at @25% of normal and the diff lube is leaking, again. I'm not sure how to deal with Wild West Motoplex going forward and would certainly entertain others advice.
 
Joined
Aug 15, 2006
Messages
11,892
Reaction score
3,806
Location
Huntsville
First Name
Rob
Last Name
Vaughan
It's a shame shops don't have enough decent techs. I can do a lot but not all of it so I have to use someone. I generally go to an independent friend out of his garage. But this is warranty work, the radiator is over 600 dollars, not counting labor, so have to go through them. Plus the wonder wheel was messed up. Fingers crossed.
 
Joined
Aug 11, 2020
Messages
9
Reaction score
8
Location
The Woodlands
First Name
John
Last Name
Hallman
Woodlands Premium Motorcycles is a joke. Terrible service twice in 2020, I would never set foot there again.

Liars. Liars. Liars.


Sent from my iPhone using Tapatalk
 
Joined
Aug 15, 2006
Messages
11,892
Reaction score
3,806
Location
Huntsville
First Name
Rob
Last Name
Vaughan
This is my 4th BMW, luckily the first 3 never needed a shop. And I love this one but lack of service will make this my last BMW. Most folks seem to have a problem with Woodlands and South Houston. Seems divided about Wild West, but when I called them, their tech was out for a while, said to call back in a week or so and to schedule. For those of us who use these for daily transportation this bites.
 
Joined
Aug 11, 2020
Messages
9
Reaction score
8
Location
The Woodlands
First Name
John
Last Name
Hallman
I had a good service experience at Gulf Coast BMW/British USA. In and out in one day, people were friendly, helpful, and not brain dead lol. I’m going to be taking my R9T back there but will keep Wild West in mind, good to know.


Sent from my iPhone using Tapatalk
 
Joined
Aug 15, 2006
Messages
11,892
Reaction score
3,806
Location
Huntsville
First Name
Rob
Last Name
Vaughan
Encouraging about Gulf Coast but so far from Riverside, lol. As stated earlier I'll stick to what Cycle Shack North carries, they are not perfect but GM is a riding buddy and as long as he's there he'll get it right, and on time. I can come in, buy a tire, get it mounted, at a fair price and be gone in 30 minutes!
 
Joined
Jun 14, 2020
Messages
215
Reaction score
162
Location
greater metro Huntsville
I had a good service experience at Gulf Coast BMW/British USA. In and out in one day, people were friendly, helpful, and not brain dead lol. I’m going to be taking my R9T back there but will keep Wild West in mind, good to know.
Good to hear you had a positive experience. What kind of work did Gulf Coast do for you?
 
Joined
May 22, 2013
Messages
1,036
Reaction score
363
Location
Thorndale, tx
First Name
Ed
Last Name
Baker
Humm aside from a few recalls on my R1200GSAs I've only had one failure (leaky fuel pump on left side of tank) on the new 2007. That's about 120K miles between the two of them. 2007, 82K; 2011, 42K. I was always worried about FD failures but no such thing. Also had R1150's, R1200R, (2) K1200RS's all bought used, which probably did another 150K between them all. Zero issues. I think complexity increasing on bikes may be part of the problem. I maintain all my bikes personally and am an oil and filters change fanatic but it is rare that an oil related failure occurs in these types of discussions. Now don't ask me about the 2013 Moto Guzzi Stelvio reliability, but the dealer was great :-)
 
Joined
Aug 15, 2006
Messages
11,892
Reaction score
3,806
Location
Huntsville
First Name
Rob
Last Name
Vaughan
Humm aside from a few recalls on my R1200GSAs I've only had one failure (leaky fuel pump on left side of tank) on the new 2007. That's about 120K miles between the two of them. 2007, 82K; 2011, 42K. I was always worried about FD failures but no such thing. Also had R1150's, R1200R, (2) K1200RS's all bought used, which probably did another 150K between them all. Zero issues. I think complexity increasing on bikes may be part of the problem. I maintain all my bikes personally and am an oil and filters change fanatic but it is rare that an oil related failure occurs in these types of discussions. Now don't ask me about the 2013 Moto Guzzi Stelvio reliability, but the dealer was great :-)
I try to do as much work as i can but this is warranty work that is probably going to be big bucks. Their problem.
 

bwdmax

Forum Supporter
Joined
Oct 20, 2010
Messages
2,364
Reaction score
927
Location
Victoria
First Name
Gary
Last Name
Turner
Hopefully I get my bike back from Wild West tomorrow and hopefully she's cured. More details once this issue seems like a done deal.
Curtis have them check the breather on the final drive. It sounds like it might be plugged when it gets hot and starts expanding it is pushing fluid past the seal. This would not show on a short ride or sitting in the shop.
 
Joined
Jun 14, 2020
Messages
215
Reaction score
162
Location
greater metro Huntsville
Curtis have them check the breather on the final drive. It sounds like it might be plugged when it gets hot and starts expanding it is pushing fluid past the seal. This would not show on a short ride or sitting in the shop.
Not a word from Wild West today. :thumbd: Forgive me if I seem to ramble or repeat something in this thread or even on TWT, I just got home from a nearly full, stress induced due to *emergencies* work day while I'm officially on vacation.

I read somewhere this week about BMW final drives (not even sure it was the K13s) originally leaving the factory with something like 230cc of lube; seals would blow and drives would fail. After the complaints and pattern became apparent, BMW lowered the lube quantity to about 180cc.

Late Wednesday the WW service manager left me a message that he (they?) rode the bike extensively and no leaks were revealed afterwards. Again, I'll post more details once the issue is resolved but thank you much for the input.
 
Joined
Aug 15, 2006
Messages
11,892
Reaction score
3,806
Location
Huntsville
First Name
Rob
Last Name
Vaughan
Bike has been down 4 weeks now, in shop 2 weeks. I'll call today and see where they are at. Nice, not.
 

bwdmax

Forum Supporter
Joined
Oct 20, 2010
Messages
2,364
Reaction score
927
Location
Victoria
First Name
Gary
Last Name
Turner
That is disappointing as it is a current bike with a known issue.
 
Joined
Aug 15, 2006
Messages
11,892
Reaction score
3,806
Location
Huntsville
First Name
Rob
Last Name
Vaughan
That is disappointing as it is a current bike with a known issue.
Was my thoughts, would think someone would step up and have overnighted it to them. I've bought 4 15,000 dollar plus bikes from them. No more.
 
Top