schulz
0
- Joined
- Mar 15, 2013
- Messages
- 78
- Reaction score
- 0
- Location
- Freeport
- First Name
- Jared
- Last Name
- Schulz
Today was my first time using Motorcycle Superstore and I am very unhappy with the overall experience.
I got on the site and registered a new account under my old hotmail account that I use so that it will catch any unwanted spam and during the registration also signed up for their free Rider Rewards program that gives you a free $10 credit for every $300 you spend. I proceeded to add a Sena SMH-10 communicator and some Motocentric saddlebags to my cart and go to checkout. At the checkout I notice that in addition to normal credit card options they also offer Paypal and Google Wallet, both of which I have. Seeing as I already have my credit card info set-up and that they are generally more secure, I chose to checkout using Google Wallet. It navigates me to the Wallet login and prompts me to complete the order before finally telling me my order was completed.
I return to Motorcycle Superstore about 20 minutes later and notice that the two items are still sitting in my shopping cart. A little curious about why it doesn't show any complete orders under my account I decided to use the "live chat" feature they had on the site. The rep I got couldn't have been any slower answering questions and made me wonder if they were even there at times since there was never a "let me look into that", just a whole lot of nothing. Eventually they tell me that you have to be registered with the same email as your Google account in order for the two to link and that also I would receive no Rider Rewards for the purchase because purchases made through Paypal, Google, Ebay, or Amazon were excluded. I asked them to please show me where any of this was mentioned on their site and the representative promptly exited the conversation.
I was a little bit pissed off at this point and called the Customer Service phone line. After explaining to the guy on the line what had happened he told me, "Live Chat was just implemented this week and it was probably an accident."...yeah right. I then asked him the same question, where was this disclaimer or info on their site? He came back with a very sharp reply that it was all in the Rider Rewards page if I had cared to read it when I signed up. This made me even more upset. I pointed out to him that I had read the page which only listed Ebay and Amazon as being ineligible and that nowhere on the entire site did it mention anything about having to sign up with the same email account that you may use for payment. He just said that "it is the way it is".
Needless to say, I don't know that I'll be all that willing to use them again as the entire process was a bit of a headache. If I do, then I suppose I'll just order as a unregistered user since thats what ended up happening anyway.
The only good thing they still have going for them is that their prices are decent and shipping was cheap. I got UPS Second Day for $10 and regular ground was free. Between both items it looks like I saved around $60 over most other places I checked. Anyway, decent seller I suppose with terrible customer service.
I got on the site and registered a new account under my old hotmail account that I use so that it will catch any unwanted spam and during the registration also signed up for their free Rider Rewards program that gives you a free $10 credit for every $300 you spend. I proceeded to add a Sena SMH-10 communicator and some Motocentric saddlebags to my cart and go to checkout. At the checkout I notice that in addition to normal credit card options they also offer Paypal and Google Wallet, both of which I have. Seeing as I already have my credit card info set-up and that they are generally more secure, I chose to checkout using Google Wallet. It navigates me to the Wallet login and prompts me to complete the order before finally telling me my order was completed.
I return to Motorcycle Superstore about 20 minutes later and notice that the two items are still sitting in my shopping cart. A little curious about why it doesn't show any complete orders under my account I decided to use the "live chat" feature they had on the site. The rep I got couldn't have been any slower answering questions and made me wonder if they were even there at times since there was never a "let me look into that", just a whole lot of nothing. Eventually they tell me that you have to be registered with the same email as your Google account in order for the two to link and that also I would receive no Rider Rewards for the purchase because purchases made through Paypal, Google, Ebay, or Amazon were excluded. I asked them to please show me where any of this was mentioned on their site and the representative promptly exited the conversation.
I was a little bit pissed off at this point and called the Customer Service phone line. After explaining to the guy on the line what had happened he told me, "Live Chat was just implemented this week and it was probably an accident."...yeah right. I then asked him the same question, where was this disclaimer or info on their site? He came back with a very sharp reply that it was all in the Rider Rewards page if I had cared to read it when I signed up. This made me even more upset. I pointed out to him that I had read the page which only listed Ebay and Amazon as being ineligible and that nowhere on the entire site did it mention anything about having to sign up with the same email account that you may use for payment. He just said that "it is the way it is".
Needless to say, I don't know that I'll be all that willing to use them again as the entire process was a bit of a headache. If I do, then I suppose I'll just order as a unregistered user since thats what ended up happening anyway.
The only good thing they still have going for them is that their prices are decent and shipping was cheap. I got UPS Second Day for $10 and regular ground was free. Between both items it looks like I saved around $60 over most other places I checked. Anyway, decent seller I suppose with terrible customer service.