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BMW Motorcycles Woodlands

2N2OUT

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Joined
Feb 17, 2012
Messages
465
Location
Bastrop County
#1
Buyer beware, I purchased a K1600 GT from them in July. I asked them to finance through BMW, but they used MB Financial. Terrible interest rate, but I didn't care since I would be paying it off in short order.

Flash forward to November, I paid off the bike. MB Financial finally sent me paper work mid- December along with a note saying they didn't have my title and that I needed to contact the selling dealer to get it. I emailed the finance manager late December and didn't even get a reply. Email again and will call to follow up.

It took near 8 weeks to get my license plates out of them. Harris County said they had no record, I finally got plates after weeks of nagging them. Now they didn't process the title correctly.

Unfortunately, the folks were friendly and nice to work with, but no free 600 mile service and their lack of attention to detail means I won't ever darken their door again.:thumbd:
 
Joined
Apr 13, 2012
Messages
208
Location
East Texas
#3
I don't know that I'd publicly out them over making a mistake in processing the title. To be fair, most powersports dealers are terrible at email, so that seems pretty normal. You said they were nice to work with, but made a mistake. It just seems harsh to give a "buyer beware" warning on a public forum over something like this. Just my two cents.
 

woodsguy

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Aug 15, 2006
Messages
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Huntsville
#6
I honestly haven't been in lately but have bought 2 bikes from them with no trouble. Not sure one guys bad luck should totally bash a dealers rep.
 
Joined
Jan 25, 2005
Messages
2,773
Location
Cypress Tx
#8
Tags and title issues should be reported to the state although prior issues I have had with state paperwork didn't turn out well , the paper work is a rather important part of the transaction , failure on their part is unacceptable behavior , not a mistake .
 

woodsguy

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Huntsville
#9
My question, I can't imagine a bank not requiring the title as collateral in their possession. Do dealers give free 600 mile service?
 

mitchntx

Follower of Rev. Doug
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Joined
Jun 11, 2006
Messages
3,198
Location
Granbury
#10
My question, I can't imagine a bank not requiring the title as collateral in their possession. Do dealers give free 600 mile service?
Johnson County Motorsports did on my KTM.
But only because I negotiated for it.

It's been my experience and witness that dealers are only your best friend while purchasing something. After that ...
 
Joined
May 20, 2004
Messages
12,097
Location
Austin, TX
#11
Lone Star BMW used to include 600 mile service. And I agree that avoid them over one report is extreme. Better to just be aware to make sure the same thing doesn't happen to you. Also, I've heard of several people that have been very happy.

I'd take this as a general PSA that you need to stay on top of any dealer when it comes to title issues.
 
Joined
Jul 14, 2007
Messages
543
Location
Cedar Park, TX
#12
In the powersport industry, ANY dealership issue with title and financing is a red flag to me. There should never be title issues from a place that does their job correctly.

Far too many instances of floor plan games out there from owners making bad decisions. Ultimately, it's usually the buyers that get stuck with title issues.

It's worth sharing, otherwise no one would know they weren't the only one (if that is the case). If no other issues reported, then it's a one off error and should be treated as such.
 

woodsguy

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#13
In the powersport industry, ANY dealership issue with title and financing is a red flag to me. There should never be title issues from a place that does their job correctly.

Far too many instances of floor plan games out there from owners making bad decisions. Ultimately, it's usually the buyers that get stuck with title issues.

It's worth sharing, otherwise no one would know they weren't the only one (if that is the case). If no other issues reported, then it's a one off error and should be treated as such.
I agree, have to ad, as I stated bought 2 bikes but it's been a year since last one. I haven't even been to shop in 10 months so could be a new crew. But experience was good, my buddy has bought several bikes cash deals and no problems.

I just hate seeing one red flag without hearing other side. I say again there is no dealer out there someone didn't have a beef with. Internet makes it easy to rip someone.

Hopefully he gets it straighten out to his satisfaction.
 

mitchntx

Follower of Rev. Doug
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Jun 11, 2006
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Granbury
#14
I just hate seeing one red flag without hearing other side. I say again there is no dealer out there someone didn't have a beef with. Internet makes it easy to rip someone.
Perception and emotion ...

One person's rip is another's sharing.

I see the OPs comments as an emotional sharing.
we've all been there where a hassle like this is anxiety filled bag of hoops an owner has to jump through ... unnecessarily. Venting occurs.

I would prefer the raw data and then let me draw my own conclusions.

Would I steer clear from BMW of Woodlands altogether based upon this thread? Probably not. But if I found myself there looking at a potential purchase, I would certainly leverage this data to my benefit.

Just as the internet makes it easy to rip someone's experiences, it also makes it easy to rip someone posting their experiences.

Badgering a thread owner's raw emotions might prevent the next poster from sharing experiences while the data and emotion is high on the list.

Give me the data and let me decide.

Thanks for the info, 2N2OUT :chug:
 

Windmill

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Mar 5, 2015
Messages
2,229
Location
Thorndale
#15
My question, I can't imagine a bank not requiring the title as collateral in their possession. Do dealers give free 600 mile service?
Right. I would change banks if mine financed a bike and did not pressure to receive title. Most financial institutes would be jumping up and down if the title and insurance wasn't received in a timely fashion.
I know this isn't exactly what happed here, but bank is making money just like dealer did. The bank loan was unsecured. Oh well everyone makes mistakes and that is a fact and all three parties can learn from this mistake. What purpose could it serve other than a mistake?
 
Last edited:
Joined
Jun 1, 2005
Messages
1,357
Location
Houston
#16
Has anyone had their scoot serviced there? I really like Cuz'n Bob's in Austin but the Woodylands are way closer.
 

Tourmeister

Keeper of the Asylum
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Joined
Feb 28, 2003
Messages
45,322
Location
Huntsville
#17
Has anyone had their scoot serviced there? I really like Cuz'n Bob's in Austin but the Woodylands are way closer.
My 1200 GS has been there twice. Both times dealing with the service department was great. I was shocked when it came time to pay... It was FAR less than what I was expecting!

I've no experience purchasing bikes there... or anywhere else... because it has been so long since I bought a bike from a dealership.
 
Joined
Nov 25, 2004
Messages
965
Location
Marble Falls
#20
I bought a bike there, also bought parts & gear, had service done, traded in 2 bikes and would give them 5 stars. Offered the best prices on my purchases. Good people to work with in my experience.
 
Joined
Oct 9, 2007
Messages
3,940
Location
Coryell city
#21
I agree, have to ad, as I stated bought 2 bikes but it's been a year since last one. I haven't even been to shop in 10 months so could be a new crew. But experience was good, my buddy has bought several bikes cash deals and no problems.

I just hate seeing one red flag without hearing other side. I say again there is no dealer out there someone didn't have a beef with. Internet makes it easy to rip someone.

Hopefully he gets it straighten out to his satisfaction.
Don't recall ever hearing of someone bashing Lone Star BMW but they sold to the corporate conglomerate so those days are gone...I never had any dealer treat me as well as Lone Star did:chug:
 

woodsguy

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Aug 15, 2006
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Huntsville
#22
Perception and emotion ...

One person's rip is another's sharing.

I see the OPs comments as an emotional sharing.
we've all been there where a hassle like this is anxiety filled bag of hoops an owner has to jump through ... unnecessarily. Venting occurs.

I would prefer the raw data and then let me draw my own conclusions.

Would I steer clear from BMW of Woodlands altogether based upon this thread? Probably not. But if I found myself there looking at a potential purchase, I would certainly leverage this data to my benefit.

Just as the internet makes it easy to rip someone's experiences, it also makes it easy to rip someone posting their experiences.

Badgering a thread owner's raw emotions might prevent the next poster from sharing experiences while the data and emotion is high on the list.

Give me the data and let me decide.

Thanks for the info, 2N2OUT :chug:
Not trying to "bash" op, just my findings.
 
Joined
Oct 27, 2013
Messages
159
Location
Cedar Park (Austin Area)
#24
2N2OUT - I very much appreciate the information you shared. And I agree that the issues you experienced are 100% unacceptable. I empathize with your frustration and time you had to spend to get what you needed. It reflects VERY poorly on the dealer in my mind.
Again thanks for sharing so that we can be aware.
 
Joined
Jan 22, 2011
Messages
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At the back of the pack and out of the dust
#25
Don't recall ever hearing of someone bashing Lone Star BMW but they sold to the corporate conglomerate so those days are gone...I never had any dealer treat me as well as Lone Star did:chug:
Robert and his team spoiled us. That's why we kept going back. I bought two bikes from him and no telling how much in accessories. How often can you make a $600 impulse purchase and not feel bad about it later? Lone Star could do that.

My wife's cousin didn't like Lone Star because they wouldn't change his oil immediately when he dropped by without an appointment one Saturday. The fault there wasn't with Lone Star.

That reminds me. I own Robert an email.
 
Joined
Jan 18, 2008
Messages
749
Location
Keep me anywhere south of Mason Dixon!
#26
2N2OUT - I very much appreciate the information you shared. And I agree that the issues you experienced are 100% unacceptable. I empathize with your frustration and time you had to spend to get what you needed. It reflects VERY poorly on the dealer in my mind.
Again thanks for sharing so that we can be aware.


Agree with TheD-Man assessment!
Most here are jumping on 2N2OUT,
But honestly he is just venting his frustration. I can relate, I’ve been in same boat waiting 2 months for salesmen to get my second FOB that was written in sales contract when purchasing a $32k vehicle.
He just dropped the ball without following up. I called every 2 weeks to get status. He admitted to doing nothing for the first month then blamed parts guy for second month. Poor salesmanship. Lost my future business.

2N2OUT should not have to wait 8 weeks after payoff to get plates/title sorted out.
Knowing the state may share some of that delay I suspect the dealer didn’t make this priority and sat on things for a while - yes unacceptable on their part. A good salesman would have processed the paperwork right away and follow up more often. Especially for a higher end brand dealer.
Fortunately it sounds like others have had better experiences.
The net result this time is they lost a customer and potential future sales to 2N2OUT.


Sent from my iPhone using Tapatalk
 
Last edited:
Joined
Feb 11, 2015
Messages
5
Location
Houston
#27
Just wanted to drop my experience on here. I found a bike online at screaming deal so went to check it out. My salesperson was very friendly and got me a fair price on my trade in but was able to even drop the price on the new even lower and got a really low interest rate. Fast forward a few months, I had a small issue with it and dropped it off on the day I was closing on a house. Was able to pick it back up after closing and was all good. Of the dealerships I have been to this was one of the easiest to work with. Sorry you had a bad experience.
 

woodsguy

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Aug 15, 2006
Messages
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Huntsville
#28
"Most here are jumping on 2N2OUT,"

Not jumping on his status, just sharing my experience. Tough when you can't hear both sides of an argument. I'm sure he is disappointed, who wouldn't be. I had a similar situation in McKinney, finally sent a letter to state, forget dept, less than a week dealer contacted me and said title was on the way, lol.
 
Joined
Jan 18, 2006
Messages
722
Location
Rural Denton County
#29
I think part of the problem is that motorcycle dealers just don't process the volume of vehicles that a car dealer does. Inexperience can cause problems. For example, I paid for my last motorcycle (ironically a K1600GT) with a personal check. The dealer reported me to the IRS for conducting a cash transaction over $10,000. Kind of depends on your definition of cash.

Want a pleasant and trouble-free transaction? Lexus and Honda have been pretty good. Motorcycles...not so much.
 
Joined
Jan 18, 2008
Messages
749
Location
Keep me anywhere south of Mason Dixon!
#30
The dealer reported me to the IRS for conducting a cash transaction over $10,000. Kind of depends on your definition of cash.

Just curious, did irs contact you?
Cash / Check, I guess it doesn’t matter to them. Funny thing is they don’t report it if you finance it!

Personally I think it’s BS for them to do that. What if I wanted to barrow $10k from my credit union, or a home equity loan, or just pull it out of my safe to go make a better deal (you know bird in the hand - give me the I’m here now & money talks kind of price).
Now we gotta explain where we got it?
Another example of lost freedom.

That mentality is - Kinda like when Obama said $250k is plenty enough $ for income for the average joe.

Sorry for the rant, I had to sign one of those “I’m not a smuggler it’s really my money“ letters at dealer when I paid 12k cash for my daughters car also.
Kinda felt like invasion on me.



Sent from my iPhone using Tapatalk
 

woodsguy

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Huntsville
#31
Just curious, did irs contact you?
Cash / Check, I guess it doesn’t matter to them. Funny thing is they don’t report it if you finance it!

Personally I think it’s BS for them to do that. What if I wanted to barrow $10k from my credit union, or a home equity loan, or just pull it out of my safe to go make a better deal (you know bird in the hand - give me the I’m here now & money talks kind of price).
Now we gotta explain where we got it?
Another example of lost freedom.

That mentality is - Kinda like when Obama said $250k is plenty enough $ for income for the average joe.

Sorry for the rant, I had to sign one of those “I’m not a smuggler it’s really my money“ letters at dealer when I paid 12k cash for my daughters car also.
Kinda felt like invasion on me.



Sent from my iPhone using Tapatalk
That's crazy. Guess cash isn't king. lol
 
Joined
Jan 22, 2011
Messages
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At the back of the pack and out of the dust
#32
The IRS doesn't consider a personal check as cash. The dealership just didn't know what they were doing. If you pay by cashier's check then the bank you purchased it from will report you. And they don't have to tell you they are doing it.

As for dealing in cash, I guess one's concerns depends on the news station they listen to. Our Precinct Security Officer (a 70 year old lady who has volunteered to send out emails warning people to lock their cars) would likely say that any one dealing in large sums of cash was either associated with MS13, a 1%er on meth or a somebody laundering money.

Personally I don't like to deal with cash and generally won't accept it in my business. Sure, a customer could force my hand, it is legal tender after all, but all of the companies I deal with see it as the hassle it is. The nice thing about checks is that everybody has a copy and if it gets lost or stolen it can be replaced. There is a paper trail that is a defense against both crime and audit. And Frankly I'd be just as concerned about the authenticity of $10k in cash from a stranger as I would be with a personal check. I guess I could get a counterfeit pen...

Just my $.02
 
Joined
Jan 18, 2006
Messages
722
Location
Rural Denton County
#35
I'm with Postman's Amusing Ourselves to Death (1985) on this one.
I think you are quite correct. And the smartphone has displaced television to a large degree. Witness how many people can't go for more than a few minutes without going into cellphone withdrawal. They repeatedly drag it out of a pocket in desperate hope that someone, anyone, has contacted them. Who needs Soma?
 
Joined
Jan 18, 2008
Messages
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Location
Keep me anywhere south of Mason Dixon!
#36
I think you are quite correct. And the smartphone has displaced television to a large degree. Witness how many people can't go for more than a few minutes without going into cellphone withdrawal. They repeatedly drag it out of a pocket in desperate hope that someone, anyone, has contacted them. Who needs Soma?


Guilty! I got 4 or 5 MC forums (2 RV forums and a couple of hot rod feeds) all feeding my smartphone with updates - can’t stay focused at work -
 

2N2OUT

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Feb 17, 2012
Messages
465
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Bastrop County
#38
So, to follow up on this mess.

Went to TXDOT, they never issued the title because the dealer failed to complete the paperwork properly. I called Montgomery County Tax office and spoke to the nice lady that had the paperwork. She said they failed to complete it properly, and had ignored multiple letters to the dealership telling them my title work was incomplete.

Called the dealership back, when confronted with the facts, they changed their tune. We'll send someone to complete the paperwork and get your title to you.

Well, now it's May 2018, 10 months after purchase and still no title. Ran the VIN and see that a title was finally issued but it shows a lien holder that no longer exists, so now I'll waste more of my time to get that sorted out.

Two words: Unmitigated Disaster...
 
Joined
Mar 31, 2003
Messages
1,284
Location
Fulshear, Tx
#39
Dang - they still haven't sorted it out? Do you have any lawyer buddies that could go with you to meet the GM and get some high level attention about this? They are in all sorts of breach of contract and if this doesn't get sorted yesterday you could be out everything if your bike was stolen - don't think insurance companies will work with you for a minute if your paperwork isn't 100% and ticked and tied.

This just gets worse and worse - they don't appear to be taking their mistakes seriously.

I wish you all the best in getting this settled soon.

Dave.
 

woodsguy

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Huntsville
#40
So, to follow up on this mess.

Went to TXDOT, they never issued the title because the dealer failed to complete the paperwork properly. I called Montgomery County Tax office and spoke to the nice lady that had the paperwork. She said they failed to complete it properly, and had ignored multiple letters to the dealership telling them my title work was incomplete.

Called the dealership back, when confronted with the facts, they changed their tune. We'll send someone to complete the paperwork and get your title to you.

Well, now it's May 2018, 10 months after purchase and still no title. Ran the VIN and see that a title was finally issued but it shows a lien holder that no longer exists, so now I'll waste more of my time to get that sorted out.

Two words: Unmitigated Disaster...
Unreal it's not straight now.
 

woodsguy

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Messages
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Huntsville
#41
Dang - they still haven't sorted it out? Do you have any lawyer buddies that could go with you to meet the GM and get some high level attention about this? They are in all sorts of breach of contract and if this doesn't get sorted yesterday you could be out everything if your bike was stolen - don't think insurance companies will work with you for a minute if your paperwork isn't 100% and ticked and tied.

This just gets worse and worse - they don't appear to be taking their mistakes seriously.

I wish you all the best in getting this settled soon.

Dave.
Insurance in a loss situation could be a problem.
 

jfink

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Joined
May 29, 2007
Messages
3,062
Location
Conroe, Tx
#42
So, to follow up on this mess.

Went to TXDOT, they never issued the title because the dealer failed to complete the paperwork properly. I called Montgomery County Tax office and spoke to the nice lady that had the paperwork. She said they failed to complete it properly, and had ignored multiple letters to the dealership telling them my title work was incomplete.

Called the dealership back, when confronted with the facts, they changed their tune. We'll send someone to complete the paperwork and get your title to you.

Well, now it's May 2018, 10 months after purchase and still no title. Ran the VIN and see that a title was finally issued but it shows a lien holder that no longer exists, so now I'll waste more of my time to get that sorted out.

Two words: Unmitigated Disaster...
I am a few months behind you, but have had the exact same experience. Although I purchased mine outright January 11th. It has taken them until the first of May to get my plates. Someone (if you have dealt with them, you know who!) from the dealership had to go into the tax office to straighten something out, in order to get the plates. Now their comment is "we have nothing to do with the Title, it is the State of Texas!" Sounds like I will need to reference your experience. Thanks David, for the unsolicited information.
 

masterblaster

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Joined
Sep 12, 2011
Messages
188
Location
Conroe
#43
I am having same issue, 3 months on my GSA, and 2 months so far on my s1000RR, I also turned a buddy onto a deal for a 17 leftover 1200 gsa and he is having the same issue. I am not going to slam them on purchase or service as the buying experience was good and straight forward, fair price and fair trade. Kind of ruined all that work by the team with bad follow up on plates. I wont recommend them to my friends but wont tell anyone not to buy there. I ill swing by again tomorrow to discus with them again and show them this thread. Having another strong healthy BMW dealer or any dealer in the area is in everyone's interest.
 

jfink

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May 29, 2007
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Conroe, Tx
#44
I am having same issue, 3 months on my GSA, and 2 months so far on my s1000RR, I also turned a buddy onto a deal for a 17 leftover 1200 gsa and he is having the same issue. I am not going to slam them on purchase or service as the buying experience was good and straight forward, fair price and fair trade. Kind of ruined all that work by the team with bad follow up on plates. I wont recommend them to my friends but wont tell anyone not to buy there. I ill swing by again tomorrow to discus with them again and show them this thread. Having another strong healthy BMW dealer or any dealer in the area is in everyone's interest.
I guess that is a good way to think of it, Jerry. I wouldn't try dissuade anyone from buying there, but I wish they would do a better job of conducting their business and own up to their mistakes.

Their service guys seem to be top notch and the dealership is great to go and kick the tires. I got a good deal on the Duke but based on my latest efforts to understand the hang up with plates and title, I kinda wonder what they "knew" about it before I bought. I haven't bothered to ask, because based on recent interactions, I pretty much know what the answer would be.

I made the deal for the Duke without ever seeing it. It was listed at their Oklahoma store. The sales pictures showed a windshield extender. When I got the bike, they had removed the extender. I am pretty sure I would have removed it as well, so no big deal, but they didn't give me the option. This can be explained away, but buying based on internet pictures can be dicey, and requires a certain amount of trust. I am not certain I would do that again with this dealership. Not because of the extender, but because of the preponderance of issues and loss of my trust lately.

In the meantime, I still am waiting on my title, almost a half year later. An issue they claim to have "nothing to do with".
 

2N2OUT

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Feb 17, 2012
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Bastrop County
#45
"we have nothing to do with the Title, it is the State of Texas!"

Exactly what they told me.

Agree with both your comments, sales and service were fine, but if I can't get timely legal title to my purchase, then what's the point.
 

2N2OUT

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Messages
465
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Bastrop County
#46
BTW, Ian is no longer working there so if you are emailing him, it's a blackhole. "B" offered help, but never followed up.

BTW, your information is also not safe with these folks. They use FREE GMAIL accounts to transact business. <employee>.eurotek@gmail.com Not good business practices and terrible for their customers. I refused to email them any documents for specifically this reason.

Turns out a Clayton Little is the owner, he also owns BMW Motorcycles of OKC. I haven't found any contact information yet, which is also interesting. If I owned a customer focused business I'd want folks to be able to find me.
 

jfink

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May 29, 2007
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Conroe, Tx
#47
I have called the State DMV at (888) 368-4689 received assistance from one of the most helpful persons I have ever dealt with in our governmental bureaucracy. With my VIN information, Steven walked me through what they have record of. I purchased the bike 1/11/2018. The Title application was received May 9th from the dealer, registration and plates were issued then. Two business days for the State to process the title, seven business days to print, mail then receive the Title. According to Steven, I should see the title in the next few days.
 

2N2OUT

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Feb 17, 2012
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465
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Bastrop County
#48
Joe, so funny, I went out today to check the mail and low and behold the title gods have blessed me. My title showed up, dated May 12, 2018. 10 months and 5 days after my purchase.
 

woodsguy

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#49
Though it's all late I'm glad it worked out for you guys. Did Ian leave the company all the way? Last I heard he was doing something else within company.
 
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